| ID |
Service Name |
Description of Service |
Business Owner |
UIT Service Manager |
UHS? |
| ACADEMIC |
| 1 |
Classroom Technologies Support |
Maintenance, support, and installation of technologies in general purpose classrooms. Equipment checkout for classroom instruction, training on classroom equipment, and assistance with designing multimedia classrooms. |
Jeffrey Morgan |
Xenia Callier |
No |
| 2 |
Learning Management System (Blackboard) |
Administration of the Learning management systemsfor course delivery. |
Jeffrey Morgan |
Fidel Ramirez |
Yes |
| 3 |
Streaming Services (MediaSite, iTunesU, YouTube) |
Administration of technologies to support the distribution of streaming media. |
Jeffrey Morgan |
Matthew Castillo |
Yes |
| ADMINISTRATIVE |
| 4 |
Business Intelligence – Dashboards (Tableau) |
Administration of BI technologies such as dashboards to facilitate decision making (e.g. enrollment management, SHRL). |
Various. E.g. Enrollment Management, SHRL. |
Robert Li |
No |
| 5 |
Data Warehouse (Hyperion) |
Administration of data warehouse technologies used for reporting and data analysis. |
Various. E.g. Finance, Enrollment Management, Budget Office. |
Robert Li |
Yes |
| 6 |
Electronic Access Control System (LENEL) |
Administration of the LENEL access control system used for electronic access to campus buildings. |
Malcom Davis |
Tuong Ho |
No |
| 7 |
Emergency Management System (Everbridge) |
Administration of the emergency notification system to handle campus communications during emergency situations. |
Malcolm Davis |
Mark Rosanes |
Yes |
| 8 |
Employee Self-Service (PASS) |
Administration of the self-service enterprise PeopleSoft solution to access HR services. |
Gaston Reynoso |
Keith Martin |
Yes |
| 9 |
Employee Training (TAP) |
Administration of the Training Access Portal (TAP) forUHS employees. |
Joan Nelson |
Fidel Ramirez |
Yes |
| 10 |
Facilities Management (FAMIS) |
Administration of the integrated workplace management system for space management and facilities maintenance. |
David Oliver |
Tuong Ho |
No |
| 11 |
Financial IS (PeopleSoft Finance) |
Administration of the enterprise financial solution PeopleSoft Finance for UHS/UH. |
Karin Livingston |
Mike Chang |
Yes |
| 12 |
Grants Management IS (PeopleSoft Grants Management) |
Management and Support of Enterprise PeopleSoft application for research grants administration. |
Beverly Rymer |
Muhammad Soonasra |
Yes |
| 13 |
Housing Management System and Self-Services (RMS) |
Administration of Housing management system for current and future residents for managing housing applications, room assignments, and check-ins. |
Don Yackley |
Tuong Ho |
Yes |
| 14 |
Human Resources IS (PeopleSoft HR and Payroll) |
Administration of human resource solution for timesheet management, performance management, compensation, and other personnel information. |
Gaston Reynoso |
Keith Martin |
Yes |
| 15 |
Intrusion/Panic Alarm Systems |
Management of intrusion alarm systems that detect physical access to monitored areas and panic alarms. |
Malcom Davis |
James Schexneider |
No |
| 16 |
One Card System (TouchNet) |
Administration of multi-purpose universityaccess card used for services such as dining, convenience stores, building access, events, and printing. |
Emily Messa |
Tuong Ho |
No |
| 17 |
Parking Management System (T2) |
Administration of parking application to manage citations, fines, parking decals, and applications. |
Emily Messa |
Tuong Ho |
No |
| 18 |
Point-of-Sales Systems (TouchNet) |
Administration of PoS systems for processing of payments, installed in multiple campus stores and locations. |
Emily Messa |
Tuong Ho |
No |
| 19 |
Security Camera Systems |
Management of technology infrastructure for surveillance cameras installed in multiple campus locations. |
Malcom Davis |
James Schexneider |
No |
| 20 |
Student IS (Enrollment) |
Administration of enterprise student systems: recruiting, admissions, registration, and records, financial aid, room scheduling, academic advising degree audit, ISS SEVIS, LCC, CSD, TAP advisors, and external integrations. UH only: data analytics and financial aid award analysis. |
Katina McGhee |
Steve Webb |
Yes |
| 21 |
Student IS (Financials) |
Administration of enterprise student systems: tuition and fee calculation, book loans, billing, accounts receivables, general ledger interface, and external integrations. |
Katina McGhee |
Steve Webb |
Yes |
| 22 |
Student IS (Graduate Admissions) |
Administration of enterprise student systems: graduate admissions processing and professional and medical schools support. |
Katina McGhee |
Steve Webb |
Yes |
| 23 |
Student IS (Institutional Research and Effectiveness) |
Administration of enterprise student systems: institutional research, Coordinating Board reporting. |
Katina McGhee |
Steve Webb |
Yes |
| 24 |
Student Training/Title IX Training |
Administration of student training portal for UHS students. |
Richard Baker |
Fidel Ramirez |
Yes |
| 25 |
Technology Reviews (Campus/Colleges/Divisions) |
Management of the Technology Review (TR) program that provides technology consulting and comprehensive assessment of IT services. |
Administration |
Rita Barrantes |
Yes |
| 26 |
Time & Effort Reporting IS (Maximus ERS) |
Administration of Time & Effort Reporting application for Principal Investigators (PI's) to certify time and effort on Research Grant/Contract projects. |
Beverly Rymer |
Muhammad Soonasra |
No |
| 27 |
University Advancement IS |
Administration of enterprise Advancement information systems for prospect analysis, donor tracking, and gift processing. |
Steve Mueller |
Muhammad Soonasra |
No |
| 28 |
University Calendar (LiveWhale) |
Administration of the comprehensive university-wide events calendar that is used for both Web and Mobile views. |
UH Marketing |
Robert Birkline |
No |
| 29 |
Web Presence (UHS.edu/UH.edu) |
Administration of the UHS/UH main website. |
UH Marketing |
Diane Trippel |
Yes |
| CORE SERVICES |
| 30 |
Account and Access Management |
Administration of accounts for UH faculty, staff, and students for the purpose of supporting instructional, research, and administrative systems. (CougarNet, Web accounts and Peoplesoft Accounts). |
Administration |
Robert Birkline |
No |
| 31 |
Answerpoint for UH Main Listed Number (University Call Center) |
Management of incoming calls to University main phone number 3-1000, including response to inquiries as first point of contact and call routing. |
Administration |
Leroy Mays |
No |
| 32 |
Audio and Video Production |
Creation of audio and video media used for research, instruction, documentation, and marketing/communications purposes. |
Administration |
Matthew Castillo |
No |
| 33 |
Backup Services (IBM Tivoli - TSM) |
Provision of data backup services for University servers, desktops, and laptops with mission critical data. |
Administration |
Eric Block |
No |
| 34 |
Call Center Services (Anywhere365) |
Administration of call center services to manage call routing in support of multiple University helpdesk services. |
Various (e.g. Enrollment services, UIT Support services, FIXIT, UH Parking, and UH Call Center). |
Omar Farooq |
No |
| 35 |
Campus subscriptions to IT professional organizations (Educause) |
Membership to IT organizations like Educause to access IT research papers, industry benchmarks, and collaborate with industry peers. |
Administration |
Bill Spindler |
Yes |
| 36 |
Client Management (MS SCCM) |
Administration of client management including centralized and remote desktops/laptops/mobile devices for image installations, application upgrades, security patches, and remote assistance. |
Administration |
Andy Moon |
No |
| 37 |
Collaboration Services (SharePoint, Office 365) |
Administration of MS SharePoint and Office 365 for the purpose of supporting collaboration in non-academic environments. |
Administration |
Andy Moon |
No |
| 38 |
Computer Labs (SHRL common areas) |
Management of computing labs including desktops, laptops, printers and other peripherals. |
SHRL |
Leroy Mays |
No |
| 39 |
CRM Services |
Administration of customer relationship management tools (faq, chat, and email distribution). |
Administration |
Diane Trippel |
No |
| 40 |
DHCP Services (IP Addresses) |
Allocation of IP addresses for University resources, servers and printers. |
Administration |
Charles Chambers |
No |
| 41 |
Digital Signage (Four Winds Interactive) |
Administration of the centralized application that controls campus electronic displays, and support of electronic displays installed in UIT-managed areas. |
Administration |
Mark Rosanes |
No |
| 42 |
Directory Services (LDAP/Active Directory) |
Administration of domain services and hierarchical directory of organizational resources such as users, computers, printers, and sites. |
Administration |
Shivi Pawa |
Yes |
| 43 |
Domain Name Service (DNS) |
Administration of registration and operations of Domain Name Service for the University's domains. These include "uh.edu", uhs.edu", and "houston.edu". |
Administration |
Charles Chambers |
Yes |
| 44 |
Email (Exchange) |
Administration and service support of the campus email services. |
Administration |
Andy Moon |
No |
| 45 |
Endpoint/Data protection |
Administration of applications to identify sensitive data on systems and tools to ensure data is protected (i.e., Spirion, ePO, desktop encryption). |
Administration |
Debbie Samuels |
Yes |
| 46 |
Enterprise Application Security Assessments/Data Feed Review |
Management of security assessments of enterprise systems and data feeds to identify security risks and offer mitigation strategies for reducing or eliminating risk. |
Administration |
Debbie Samuels |
Yes |
| 47 |
Enterprise Process Document Imaging |
Administration of the enterprise document imaging solution for capturing and storing documents integrated with PeopleSoft ERP solutions. |
Administration |
Muhammad Soonasra |
Yes |
| 48 |
Enterprise Systems Infrastructure |
Management of physical and virtual server infrastructure located in the UH Data center, PGH and Victoria. Includes database administration for Peoplesoft, Blackboard and other shared services. |
Various (e.g. Administration , Colleges, Divisions) |
Eric Block |
Yes |
| 49 |
Fax Services (Digital and Analog) |
Administration of digital and analog fax services available to administrative units. |
Administration |
Omar Farooq |
No |
| 50 |
Federated Single Sign-On (Shibboleth) |
Administration of the federated Single Sign-On using Shibboleth Identity Provider (IdP) Service in conjunction with federation memberships e.g. InCommon and Texas Trust. |
Administration |
Keith Martin |
No |
| 51 |
File Shares |
Management of file shares for multiple departmental units. Provides space and access to university files shares and CougarNet space for shared services to physically store your profile and files. |
Administration |
Eric Block |
No |
| 52 |
Hosted Services |
Server administration of virtual server infrastructure located in the computing center and managed by UIT. Services provided to Colleges and Divisions through a Service Level Agreement. |
Administration |
Eric Block |
No |
| 53 |
Hosted Services Security Assessments |
Assessments of Hosted Services security elements and recommended controls for protection of UHS data. |
Administration |
Jana Chvatal |
Yes |
| 54 |
Incident Management: Forensics, Response & Reporting |
Management of security incident investigation and documentation. |
Administration |
Debbie Samuels |
No |
| 55 |
IP Television (Philo) |
Acquisition and distribution of television channels on campus. Technology administration of IPTV and CATV services to provide video programming (national, local, and KUHT) over the University's data network. |
Administration |
Matthew Castillo |
No |
| 56 |
IT Project Management |
Project Portfolio and Project Management of IT Projects related to Capital Projects and Network Infrastructure projects. |
Administration |
Rita Barrantes |
No |
| 57 |
IT Service Assurance |
Management of the IT Service Assurance program to provide annual IT service metrics to Colleges and Divisions. |
Administration |
Rita Barrantes |
Yes |
| 58 |
IT Support/HelpDesk |
Provision of help desk support of UIT services by telephone, chat, walk-ins, email, and FAQs. |
Administration |
Leroy Mays |
No |
| 59 |
Laptop Check-out |
Provision of laptop loan services for students during the academic semesters. |
Administration |
Kevin Vu |
No |
| 60 |
Marketing and Communication Email Distribution (SendIT) |
Administration of technologies in support to bulk email communications, including LISTSERV for instructional and administrative purposes and RightNow for marketing/communications purposes. |
Administration |
Mark Rosanes |
No |
| 61 |
Mobile Services (Modo/Appsian/Aruba) |
Administration of Modo Campus App, a Content Management System, that provides a platform to create and publish content to the University mobile app, UH Go. |
Deana Kreitz |
Sarah Borders |
No |
| 62 |
Network Connectivity (Internet, Internet2, Intranet) |
Management of network services including Internet, Internet2, and Intranet. |
Administration |
Charles Chambers |
Yes |
| 63 |
Portal Services (AccessUH) |
Administration and development of the University single sign-on portal used for accessing multiple campus IT applications. |
Administration |
Tuong Ho |
No |
| 64 |
Printing Services (Uniprint) |
Administration of centralized printing solution and support of print kiosks in computing labs and high-density areas. |
Administration |
Andy Moon |
No |
| 65 |
Secure Authentication (2-Factor Authentication) |
Provision of 2 Factor Authentication for secure access to systems in restricted network environments (PCI, HIPAA, etc.) and for identified enterprise-level service administrators. |
Administration |
Jana Chvatal |
Yes |
| 66 |
Secure Socket Layer Certificates |
Administration and monitoring of SSL certificates for campus servers and domains. |
Administration |
Jana Chvatal |
Yes |
| 67 |
Security Awareness Communications and Training |
Provision of information security awareness communications, training, and presentations, including the delivery of mandatory campus employee security awareness training. Development of custom awareness workshops tailored to the specific needs of a college, division or department. |
Administration |
Jana Chvatal |
Yes |
| 68 |
Security Operations Center |
Daily monitoring and identification of incoming security threats to the university network. |
Administration |
Debbie Samuels |
Yes |
| 69 |
Security Risk and Compliance Assessments |
Management of security and risk assessments of data and IT assets to identify security risks and offer mitigation strategies for reducing or eliminating the risk. |
Administration |
Jana Chvatal |
Yes |
| 70 |
Service Management Solutions (Remedy) |
Administration of central service management system and distribution of licensing to colleges and divisions. |
Administration |
Robert Birkline |
No |
| 71 |
Software Distribution |
Management of campus-wide site licenses and license distribution and download. |
Administration |
Leroy Mays |
Yes |
| 72 |
Telephone Services (Long Distance) |
Administration of long-distance (international and national) telephone services available on campus by using authorization codes. |
Administration |
Omar Farooq |
No |
| 73 |
Unified Communications (Skype for Business) |
Administration and deployment of unified communications (telephony, voicemail, IM, video conferencing, desktop collaboration). |
Administration |
Omar Farooq |
No |
| 74 |
Video Conferencing Design (Administrative Conference Rooms) |
Design administrative video conferencing facilities for use by the community in designated areas. |
Administration |
Omar Farooq |
No |
| 75 |
Video Conferencing (Skype, Zoom) |
Administration of classroom video conferencing to provide distance education through interactive video. |
Jeff Morgan |
Xenia Callier |
Yes |
| 76 |
Virtual Private Network (VPN) |
Management of authenticated and secure remote(off-campus) access to campus computing resources. |
Administration |
Charles Chambers |
Yes |
| 77 |
Vulnerability Scanning |
Administration of vulnerability scanning for internal and external IP addresses to identify vulnerabilities that need to be mitigated. |
Administration |
Jana Chvatal |
Yes |
| 78 |
Web Content Management System (Hannon Hill) |
Administration of the University solution for web content management. |
Administration |
Diane Trippel |
No |
| 79 |
Web Publishing/Design |
Provision of professional services for Web publishing and design. Web and mobile application design and development. |
Administration |
Robert Birkline |
No |
| 80 |
Wi-Fi (UHSecure, UHWireless, Eduroam) |
Administration, management, and support of campus Wi-Fi services. UHSecure (authenticated - faculty/staff/students), UHWireless (open - guests), Eduroam (authenticated - UHS, HigherEd participants). |
Administration |
James Schexneider |
No |
| 81 |
Wired Campus Network (access network) |
Management of the wired network infrastructure providing access network to the community. |
Administration |
James Schexneider |
No |
| 82 |
Wired Campus Network (core and distribution network) |
Management of the wired network infrastructure providing inter-building network connectivity. |
Administration |
Charles Chambers |
No |
| 83 |
Wired System Network |
Management of the core wired network infrastructure providing network interconnections across the UH System Universities. |
Administration |
Charles Chambers |
Yes |
| RESEARCH |
| 84 |
High Performance Computing (RCC) |
Management of high performance computing technologies for research purposes. Research system administration specializing in clusters as well as stand alone. |
DSI – Claudia Neuhauser |
Keith Crabb |
No |
| 85 |
High Performance Research Networks (LEARN, RenoH) |
Management of high bandwidth network for high performance computing needs. |
Administration |
Charles Chambers |
Yes |
| 86 |
Research Compliance IS (Click ICON System) |
Management and Support of Click ICON system for Research Integrity and Oversight office (IRB, IACUC and COI). |
Kirstin Holzschuh |
Muhammad Soonasra |
No |
| 87 |
Science DMZ Networks |
Management of high performance network connectivity to research labs. |
Administration |
Charles Chambers |
No |