CRM Services - University of Houston
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CRM Services (GetHelp/SendIt)

Description of Service:

Administration of customer relationship management tool (faq [gethelp knowledge base], chat [gethelp spark], and email distribution [SendIt]).

Business Owner:

Administration (A&F)

UIT Service Manager:

Robert Birkline

UHS Service?

No

How To Request:

Contact Business Solutions: businesssolutions@uh.edu

Minimum Service Level:

99.9%

Maintenance Windows:

Fridays, 5 a.m. - 8 a.m.

Support (Tier 1):

Contact email: businesssolutions@uh.edu

Support (Tier 2):

Robert Birkline: 832-842-4693

Support (Tier 3):

None

Charges (if applicable):

None