CRM Services (GetHelp/SendIt)
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Description of Service: |
Administration of customer relationship management tool (faq [gethelp knowledge base], chat [gethelp spark], and email distribution [SendIt]). |
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Business Owner: |
Administration (A&F) |
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UIT Service Manager: |
Robert Birkline |
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UHS Service? |
No |
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How To Request: |
Contact Business Solutions |
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Minimum Service Level: |
99.9% |
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Maintenance Windows: |
Fridays, 5 a.m. - 8 a.m. |
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Support (Tier 1): |
Contact email: businesssolutions@uh.edu |
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Support (Tier 2): |
Robert Birkline: 832-842-4693 |
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Support (Tier 3): |
None |
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Charges (if applicable): |
None |