Student IS (Institutional Research and Effectiveness) - University of Houston
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Student IS (Institutional Research and Effectiveness)

Description of Service:

Administration of enterprise student systems: Institutional Research, Coordinating Board reporting.

Business Owner:

Katina McGhee

UIT Service Manager:

Leo Moreno

UHS Service?


How To Request:

Contact business owner

Minimum Service Level:

99.9% availability; 24x7 except during scheduled maintenance windows.

Maintenance Windows:

Maintenance: Sundays, 6 a.m. - 2 p.m. with possible extension to 6 p.m.  During major upgrades, maintenance may start on Saturday to assure production availability start of business Monday morning.

Support (Tier 1):

Not Applicable

Support (Tier 2):

Institutional Reporting Technical Team Manager, Leo Moreno;

Support (Tier 3):

Submit case to Oracle Support:

Charges (if applicable):