Description of Service:

Administration of client management including centralized and remote desktops/laptops/mobile devices for image installations, application upgrades, security patches, remote assistance, and enforcement of prohibited technologies.

Business Owner:

Administration (A&F)

UIT Service Manager:

Andy Moon; Mark Norgan

UHS Service?

No

How To Request:

SCCM: Contact Maithri Bangalore; https://uh.edu/infotech/services/sccm/ 
Jamf: Contact Mark Norgan

Minimum Service Level:

99.9%

Maintenance Windows:

SCCM: 3^rd Friday of each month, 12 a.m. - 6 a.m.
Jamf: Quarterly, during weekends.

Support (Tier 1):

SCCM: Maithri Bangalore;mbangalore@uh.edu; 713-743-1558
Jamf: Mark Norgan; manorgan@central.uh.edu;713-743-0789

Support (Tier 2):

SCCM: Andy Moon
Jamf: Mark Norgan

Support (Tier 3):

SCCM: Vendor (Microsoft)
Jamf: Vendor (Jamf Enterprise Support; support@jamf.com)

Charges (if applicable):

None