Description of Service:

Administration of housing management system for current and future residents for managing housing applications, room assignments, and check-ins.

Business Owner:

Don Yackley

UIT Service Manager:

Tuong Ho

UHS Service?

Yes

How To Request:

Contact Kenny Mauk: kmauk@central.uh.edu;713-743-3243

Minimum Service Level:

99.9%

Maintenance Windows:

Saturdays, 12 a.m. - 6 a.m.

Support (Tier 1):

Roy Ding: rding@Central.UH.EDU; 832-842-4794

Support (Tier 2):

Tuong Ho: tuong@uh.edu; 713-743-1439

Support (Tier 3):

1-919-744-2500; Support@rms-inc.com; mercury.rms-inc.com/servicepro-request.html

Charges (if applicable):

None