IT Support/HelpDesk
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Description of Service: |
Provision of help desk support of UIT services by telephone, chat, walk-ins, email, text, and FAQs. |
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Business Owner: |
Administration (A&F) |
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UIT Service Manager: |
Leroy Mays |
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UHS Service? |
No |
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How To Request: |
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Minimum Service Level: |
8 a.m. - 8 p.m. 7 days a week |
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Maintenance Windows: |
Not Applicable |
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Support (Tier 1): |
Tier 1 Help Desk Staff: 713-743-1411 |
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Support (Tier 2): |
Team Leads: itscteamleads@uh.edu |
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Support (Tier 3): |
Mark Norgan: 713-743-0789 & Kevin Vu: 713-743-1287 |
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Charges (if applicable): |
Not Applicable |