Hosted Services
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Description of Service: |
Server administration of virtual server infrastructure (for supported versions of Microsoft Windows Server and Red Hat Enterprise Linux) located in the computing center and managed by UIT. Services provided to Colleges and Divisions through a Service Level Agreement. |
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Business Owner: |
Administration (A&F) |
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UIT Service Manager: |
Shivi Pawa; Reggie Beavers |
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UHS Service? |
No |
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How To Request: |
uh.edu/infotech/services/_infrastructure-uh-community/#hostedservices |
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Minimum Service Level: |
24/7/365 except Maintenance window(s) |
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Maintenance Windows: |
Various - selected by customer; Mostly Saturdays, 12:00 a.m. - 4 a.m. |
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Support (Tier 1): |
System Administrators: Various (Assigned by ES Service Manager) |
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Support (Tier 2): |
Manager: Shivi Pawa - Windows OS |
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Support (Tier 3): |
Various in-house and vendor support |
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Charges (if applicable): |
SLAs for BU |