Description of Service:

Administration of enterprise student systems: ISIR, Pell Grants, Direct Loan, FISAP, Work Study, and external integrations.

Business Owner:

Katina McGhee

UIT Service Manager:

Leo Moreno

UHS Service?

Yes

How To Request:

Contact business owner

Minimum Service Level:

99.9% availability 24x7 except during scheduled maintenance windows.

Maintenance Windows:

Maintenance: Sundays, 6 a.m.-2 p.m. with possible extension to 6 p.m. Major upgrades may start on Saturday to assure production availability for Monday start of business.

Support (Tier 1):

UH: sfa@central.uh.edu; (713) 743-1010 option 5                              UHD: uhdfinaid@uhd.edu; (713) 221-8041                                          UHV: finaid@uhv.edu; (361) 570-4125                                                    UHCL: uhcl_fao@uhcl.edu; (281) 283-2480

Support (Tier 2):

Student Financial Aid Technical Team Manager, Leo Moreno: lemoreno@central.uh.edu

Support (Tier 3):

Submit case to Oracle Support: https://support.oracle.com/portal/

Charges (if applicable):

None