Description of Service:

Administration of Modo Campus App, a Content Management System, that provides a platform to create and publish content to the University mobile
app, UH Go.

Business Owner:

Mike Rosen (Modo); Jeffrey Morgan and Scott Sawyer (Appsian)

UIT Service Manager:

Diane Trippel

UHS Service?

No

How To Request:

365 form linked from Marketing web page: uh.edu/marcom/requests/uh-go-feature-request

Minimum Service Level:

99%

Maintenance Windows:

Fridays, 5 a.m. - 8 a.m. CT, as needed (end user service interruption possible, but not typical); First Sunday of each month, 5 a.m. - 9 a.m. CT (intermittent admin service interruptions only)

Support (Tier 1):

Modo: UH Go Support (uhgosupport@uh.edu)
Appsian: GH Mobile (ghmobile@uh.edu)

Support (Tier 2):

Mobile Strategy Manager (Sarah Borders; Ph. 713-743-5366 (w), 281-638-0498 (m); email: skborder@central.uh.edu)

Support (Tier 3):

Modo Labs Support (support@modolabs.com)
Appsian (support@appsian.freshdesk.com)

Charges (if applicable):

N/A