Description of Service:

Administration of the Learning management systems for course delivery.

Business Owner:

Jeffrey Morgan

UIT Service Manager:

Fidel Ramirez

UHS Service?

Yes

How To Request:

uh.edu/blackboard

Minimum Service Level:

99.9%

Maintenance Windows:

Fridays, 2 a.m. - 6 a.m.

Support (Tier 1):

uh.edu/blackboard/support or email: support@uh.edu or phone 713-743-1411

Support (Tier 2):

Fidel Ramirez; fgr@uh.edu; 832-842-5754

Support (Tier 3):

Blackboard Support: 888-788-5264

Charges (if applicable):

None