Description of Service:

 Monitoring of UH data centers and network infrastructure.

Business Owner:

 Administration (A&F)

UIT Service Manager:

 V. Bull

UHS Service?

 Yes

How To Request:

 Email itac@uh.edu or 3-2700

Minimum Service Level:

 24/7/365

Maintenance Windows:

 Varies depending on the service

Support (Tier 1):

 UIT Help Desk: 713-743-1411

Support (Tier 2):

 itac@uh.edu; 713-743-2700

Support (Tier 3):

 Service Administrators

Charges (if applicable):

 None