Description of Service:

Management of physical and virtual server infrastructure located in the UH Data center, PGH and Victoria. Includes database administration for Campus solutions, HR/Payroll , Finance, AccessUH and other data centric services.

Business Owner:

Various (e.g.  Administration, Colleges, Divisions)

UIT Service Manager:

Keith Martin

UHS Service?

Yes

How To Request:

Through assigned Server Administrators (see Hosted Services) from SLAs

Minimum Service Level:

24/7/365 except backup window

Maintenance Windows:

Saturdays, Midnight - 4 a.m.

Support (Tier 1):

Howard Jares

Support (Tier 2):

David Frankfort

Support (Tier 3):

Darren Neorocker

Charges (if applicable):

SLAs for Business Unit