Description of Service:

Assistance with setting up non-emergency text messaging and automated phone calling services for departments on campus using Twilio.

Business Owner:

Administration (A&F)

UIT Service Manager:

Robert Birkline

UHS Service?

No

How To Request:

Contact Business Solutions

Minimum Service Level:

99.9%

Maintenance Windows:

Fridays, 5 a.m. – 8 a.m. or as needed by Vendor

Support (Tier 1):

Contact email: businesssolutions@uh.edu

Support (Tier 2):

Robert Birkline: 832-842-4693

Support (Tier 3):

None

Charges (if applicable):

Custom - depends on usage and volume