B.S. in Business Administration, Soongsil University (Seoul, South Korea); M.S. in Hospitality Management, University of Houston.
Expertise & Research Interests
- Big Data and Business Analytics
- Machine Learning
- Service Innovation and Customer Experience with a focus on Technology and Wellness
Recipient of the Best Paper Award at the 26th Annual and Best Paper Award nominee at the 25th Annual Graduate Education & Graduate Student Research Conference in Hospitality & Tourism in 2021 and 2020, respectively; five years of industry experience in strategy planning, revenue management and online marketing in the areas of information technology, customer service and tourism; served as a research associate for a hotel consulting group and for a tourism, hospitality and event data analytics and service innovation lab; treasurer of the Conrad N. Hilton College Doctoral Student Association.