Dr. Dennis Reynolds, dean of Hilton College and Barron Hilton Distinguished Chair, began his career in hospitality as a busser in a fine-dining restaurant in Southern California – and never left the industry. The fast-paced environment, the focus on quality in terms of product and product delivery, the high degree of customer contact, and the common goal to maximize the customer experience simply captivated him.
Dean Reynolds is a scholar, seasoned hospitality executive, prolific researcher and author, and a gifted teacher. He began his tenure as the College’s seventh dean on July 1, 2015. Prior to that, he served as the Ivar Haglund Endowed Professor of Hospitality Management and director of the Wine Business Management Program at the Washington State University School of Hospitality Business Management. A former J. Thomas Clark Professor of Entrepreneurship and Personal Enterprise at Cornell’s School of Hotel Administration, Reynolds is also a two-time graduate, earning both his doctorate and Master of Professional Studies there. He received a Bachelor of Science in Hotel, Restaurant and Institutional Management from Golden Gate University.
Specializing in global service-management issues, Dean Reynolds is ranked 15th among the world’s most prolific hospitality-management authors. He is a frequent and sought-after speaker across the globe, and is a member of the editorial boards of all the leading hospitality journals. He has also served on the board of ICHRIE (International Council on Hotel, Restaurant and Institutional Education) for almost a decade, including service as vice president and president.
Along with his considerable experience in higher education, Dean Reynolds has the industry background necessary to lead the BEST hospitality program in the world. He’s served as an operations analyst for Food & Beverage Investigations, a regional operations manager at SODEXO USA and vice president and general manager of North American operations for Nutrition Management Services.
His door is always open!