B.A. in Economics, M.A. in Communications, J.D. (Law), Texas Tech University.
Expertise & Research Interests
- Hotel Law
- Restaurant Law
- Hotel Security and Loss Prevention
- Restaurant Security and Loss Prevention
- Responsible Service of Alcohol/Dram Shop Liability
- Travel Risk Management
- Customer Care
- Positive Leadership
- Emotional Intelligence
- Emotionally Intelligent Leadership
Founder of HospitalityLawyer.com, RestaurantLawyer.com, MeetingLawyer.com, PrivateClubLawyer.com and the annual Hospitality Law Conference series; author of Hospitality Law and co-author of Restaurant Law Basics; more than 20 years of experience in hospitality operations, including line positions, management and ownership; founding member of the Hospitality Industry Bar Association; attorney, mediator and a strong proponent for alternative-dispute resolution; highly sought-after speaker who has addressed more than 200 organizations and hotels around the world; prolific writer with articles on legal and leadership issues appearing regularly in Lodging Hospitality, Hotel and Motel Management, CHEERS, NightClub and Bar and HospitalityLawyer.com; assisted the National Restaurant Association in developing its Safety and Security Seminar and its Responsible Service of Alcohol program; member of a select group of instructors worldwide designated by the Educational Institute of the American Hotel & Lodging Association to teach its Certified Hospitality Educator (CHE) program.