BS in Hotel, Restaurant and Institutional Management, Golden Gate University; MPS, Ph.D. in Hotel Administration, Cornell University.
Expertise & Research Interests
- Organizational Behavior / Human Resources
- Managerial Productivity
- Operational Productivity Analysis and Enhancement
Author or co-author of five textbooks with his latest in its 10th edition; author of more than 100 articles published in such journals as the Academy of Management Learning and Education, the Advanced Management Journal, the Cornell Hospitality Quarterly, the Journal of Hospitality and Tourism Research, and the International Journal of Hospitality Management; ranked 15th among the world’s most prolific hospitality-management authors; editorial board member of all the leading hospitality research journals; frequent speaker to management groups in Asia, Europe and North America; recipient of numerous research, teaching and service awards, including Best Paper from the Academy of Management, the International Journal of Hospitality Management’s Best Paper of 2007, multiple Teacher of the Year awards (Cornell University and Washington State University), and Doctorate of Foodservice Award from the North American Association of Food Equipment Manufacturers; past president of International CHRIE, the non-profit professional organization that provides programs and services supporting global education, research and service in the hospitality and tourism industry.