Effective March 1, 2023, the University of Houston System has partnered with On Call International to provide University of Houston employees and students emergency and non-emergency services and benefits while traveling internationally for UHS business. The program will provide services ranging from pre-trip planning to telephone advice, to full-scale medical and security evacuations. 

Key features of the program

• Medical, travel, and security assistance, including insured evacuation services
• International medical expenses coverage
• Coordination of emergent and non-emergent medical care
• Coordination of travel arrangements for you or a person you designate for certain emergency circumstances (such as hospitalization abroad)

Employees and students traveling on university business and educational programs can make a collect call, send an email, live chat, or text On Call from anywhere in the world 24 hours a day to request assistance. For assistance with medical care, travel problems, medical emergencies, or if the traveler is impacted by security crisis anywhere in the world, we strongly encourage our employees and students to take advantage of services available through On Call.

Registering for the On Call system

1. If you are a student, or faculty / staff traveling with students working through the Learning Abroad department, your University will provide your trip information to On Call for registration. 
2. If you are a faculty member or staff traveling on business, forward your travel booking confirmation to trips@oncallinternational.com. Include your University.edu email address if you are forwarding the itinerary from a personal email address. 

Call collect from anywhere in the world: +1 978-651-9213
Call toll-free US / Canada: 1-833-808-0236
24/7 Live Chat: www.oncallinternational.com/chat/direct 
Email: mail@oncallinternational.com 
Text Only: +1 844-302-5131

This coverage does not cover CFAR (Cancel For Any Reason)