Education
B.S., M.S. in Hotel Administration, University of Nevada, Las Vegas; Ph.D. in Hotel, Restaurant and Institution Management, The Pennsylvania State University.

Expertise & Research Interests

• ESG Strategies
• Brand Image of Hotel, Restaurant, Convention and Casino Industry
• Customer Satisfaction
• Gambling Impact and Attitude Studies

Career Highlights

• Leader of hospitality education in both teaching and research: Multiple research award winners and developed numerous students: World Top 2% Most Cited Scientists for Entire Career by Stanford University; the World Top 1% of scientists in the Business and Management Section by Research.com; elected National Honor Society, Phi Kappa Phi, faculty member;
• Published over 170 manuscripts, book chapters, and proceedings in the area of hospitality and tourism research (consumer behaviors, gambling-related research);
• Received over 28 research awards at the international level of conferences and journals, including the highest research achievement award in the hospitality and tourism discipline, the ICHRIE Lifetime Research Achievement Award and the Founder's Award for the Lifetime Hospitality Graduate Education;
• Founded the Consortium of Global Sustainability, including 68 global academic members in 17 countries (the-consortium.net); and
• Serve as a managing editor, associate editor, guest editor, and editorial board member of top- tier hospitality and tourism journals