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Help Request Ticket System

CITE uses a cloud-based application that manages support services in our college. College of Education employees (faculty or staff) that have any technical requests will need to submit a CITE Help Ticket. All tickets will be received and addressed by our knowledgeable CITE team.

Help Tickets may include (but are not limited to):

  • Accounts
  • Blackboard
  • Desktop/Workstation
  • Email
  • Printers
  • Projectors
  • Software Application
  • Equipment Moving
  • Telephone Services
  • Wireless Connection
  • Data Repair
  • Equipment Checkout
  • Media Production
  • Security/Login
  • Training
  • Video Conferencing

Visit our resource site to submit a Help Ticket. Active Cougarnet credentials are required ( and password).