About

The Center for Information Technology in Education (CITE) was established in 1989 at the University of Houston College of Education. Educational technology tools and strategies continue to play a key role in delivering nationally ranked programs in our college. That demand requires a support team whose expertise is focused on the security of our data, instructional design principles, systems support, and the highly admired computing environment that offers an up-to-date and secure place to work. 

Our team contributes to the success of our college by providing:

• Computing and multimedia environments;
• Computer and Equipment support;
• Web services;
• Hardware/software recommendations, solutions, upkeep, or repair;
• Consultation and support for Instructional Design;
• Training on academic software and technology;
• Informal hands-on training for users on the use of computers;
• Core and non-core technology application programs and ad-hoc programs;
• Support to the academic public regarding intrinsic operating systems problems;
• Administer the local area network for the college, including the installation, configuration, maintenance, and upgrading of the LAN;
• Ensure compliance with university and division policies and procedures regarding network/computing acquisitions;
• Collaborate with administration and campus leaders to implement information technology support services; and
• Facility planning and maintenance.

Services

Learn more and gain access to services by visiting our CITE SharePoint Resource site. Active Cougarnet credentials are required to access the site (username@cougarnet.uh.edu and password). 

Computer Lab - Access to the CITE computer lab, equipment, and services are available exclusively to College of Education employees and enrolled students. The CITE Lab is closed on all University/Academic holidays or during campus closures.

Training Library - A collection of videos and/or written tutorials created or researched for the College of Education faculty, staff, and students. Training opportunities are available by request.

Help Ticket System - College of Education employees who have technical problems or requests should submit a CITE Help Ticket. All Help Tickets will be received and managed by our knowledgeable CITE team.

Data Security and Product Evaluations - Before using an external service for instructional or business operations, college employees may meet with our CITE staff for advice and suggestions to ensure data security based on university guidelines and SAM/MAPP policies. 

Equipment Checkout - Use portable CITE hardware for your next project. Students must be currently enrolled in an Education course and present a current University of Houston Cougar Identification Card to take equipment off-campus.

Room Request - Reserve a CITE computer lab or a classroom within the building for academic purposes. Complete the online room request form, and a CITE representative will be in touch with you regarding the room request.

Asset Administration - Receive support for university-purchased technology.

Visit Us

CITE is located on the third floor of Farish Hall in the 300N suite of rooms.  For assistance, stop by the Help Desk or call 713-743-9833 during regular business hours. The computer lab will be closed during holidays, campus-issued closures, and between semesters for maintenance.