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Frequently Asked Questions

Terminal Server

The Department set up a terminal server that will allow you to log in remotely with a terminal services client so that you can run SAS and a few other programs in a central location. This last year we had several problems with students trying to run SAS on a laptop either runnig the wrong version of Windows, or worse yet, not running Windows at all. Right now the server has SAS 9.3 using the license from TIMES, which has some additional components that we don't usually get, the demo version of M-Plus for the SEM class, the student version of IRTPRO, R, MATLAB, and the student versions of some other SSI software that were already available in the stat lab.

Here is the caveat:

You must log off the terminal server when you are done using it. Click Start -> Log Off. Do not close the remote desktop window - that will not log you off. All users who are logged on use server and network resources whether or not they are active. This slows down the users who are actually working, so when you are done, you must click Start -> Log off to end your session. Do not just close the remote desktop window, you must log off. If I see that you've been connected and idle for several hours, I may boot you off.

Do not save files to the C: or D: drives on the terminal server. I will delete them as soon as I see them. The terminal server is for remote applications ONLY. Files should be stored on Vaquero or on your H: drive or on your own media.

The terminal server may or may not recognize a flash drive that's plugged in to your comptuer. The best way to get files back and forth if it can't will be to use your Cougarnet share (H:) drive, to which you can connect if you're on campus or connected to the VPN, or your lab's share on Vaquero if your work is lab-related.

The Microsoft remote desktop client is included with all versions of Windows, and is available for Macs for free in the App Store, or in the Microsoft Office suite which you can purchase at the Cougar Byte store on campus: http://www.cougarbyte.com/

To connect from a Windows computer on campus:

Click Start -> Programs -> Accessories -> Remote Desktop Connection
For the computer name, type in buckaroo.cougarnet.uh.edu
Click the "Options" button on the lower right
In the "User name" field, type in cougarnet\[yourusername]
Click on the "Local Resources" tab
UNCHECK the box that says "Printers"
If you'd like, you can click the "Display" tab and set the remote desktop window to use the full screen or open in a smaller window
Click "Connect"
When it asks for your password, enter your Cougarnet password
It may display a warning saying that the remote computer cannot be verified. Click "Yes" The remote desktop login screen should display
Log in as you would to any other Cougarnet PC

To connect from a Mac on campus:

Install Microsoft Office
In your Applications folder, start Remote Desktop Connection
In the menu bar, click RDC -> Preferences
Click on the Printers tab at the top
Uncheck the box that says "Use a printer that is connected to the Mac"
Click on the Drives tab
You may select local folders on your Mac that you wish to share with the terminal server (which will be necessary if you need to move files between the two computers)
You may make changes to the display size or other options if you wish
Close the Preferences window
In the "Computer" field of the Remote Desktop Connection window, type in buckaroo.cougarnet.uh.edu
Click "Connect"
It may display a warning that the remote computer cannot be verified. Click "Connect"
The remote desktop login screen should display
Log in as you would to any other Cougarnet PC

To connect from off campus, you'll need to set up a VPN connection from your computer to the campus. When you connect via the VPN, your computer creates an encrypted network connection with the campus, and your computer is treated as if it was on campus. All of your internet traffic will be routed through UH, so only connect to the VPN when you need it and disconnect when you're done. After you have done this, then follow the instructions above as if your computer were on campus.

For Windows, download the Cisco VPN client here:
http://www.uh.edu/software
You'll need to provide your Cougarnet credentials, and the software is listed under UHVPN
When you use the VPN client, make sure you enter cougarnet\ in front of your Cougarnet username when you log in

Instructions on setting up a VPN connection with a Mac are here: https://uhhelpdesk.custhelp.com/app/answers/detail/a_id/2000/kw/mac%20vpn

To map to your Cougarnet share (H:) drive:

If you are off campus then you must connect via VPN first. You'll also need to know exactly where your H: drive is. Next time you log on to a computer on campus, look under My Computer and see what the description says. It should say "username on cougarnet.uh.edu\root\home##" or something similar, where the ## is a number. Make a note of that, or if you want I can look it up for you.

Windows

Open My Computer
Click Tools -> Map Network Drive
In the "Folder" field, type in \\cougarnet.uh.edu\root\home##\username (where ## is the number of your home share, and username is your username)
UNcheck the box that says "Reconnect at logon"
Check the box that says "Connect using different credentials"
Click OK
Another window will open asking for your username and password
Enter cougarnet\[your username] for the username, and then your Cougarnet password
Click OK

Mac:

You cannot connect to your H: drive from a Mac. There's no good reason why not, it's just that Apple doesn't support the file sharing method that is used for the Cougarnet home shares. Note the steps in the Mac instructions about sharing your local folders with the terminal server.