Shasta Chatbot
Your 24/7 AI-Powered Chatbot
Shasta, the University of Houston’s official chatbot powered by IvyQuantum, provides instant, personalized support to students, faculty, staff, and visitors—at no cost to UH departments.
Why Use Shasta?
Shasta enhances campus support by:
- Offering Personalized Insight
Students can ask about their residency status, FAFSA status, financial balance and if we have received their transcripts.
More personalization is coming soon. - Providing 24/7 Assistance
Instantly answers common questions anytime, anywhere. - Reducing Staff Workload
Frees up teams by handling routine inquiries. - Improving the Student Experience
Ensures quick, accurate responses to essential university services. - Delivering Actionable Insights
Offers data-driven analytics to help leadership optimize resources.
Deployment Roadmap
Shasta is being introduced across UH in phases:
The following departments have already launched Shasta. Click the links below to start a conversation with Shasta:
Phase 2: Coming Spring 2025
Additional departments will soon have Shasta support. Priority will be given to legacy chatbot users and those determined to have a high level of readiness to support Shasta.
Want to bring Shasta to your department?
Contact aisolutions@uh.edu to get started!
Shasta Support & Services
AI Solutions works closely with Ivy.ai to offer the following support for the chatbot:
- Onboarding & Training – Weekly office hours and hands-on training sessions.
- System Integration – Seamless connection with UH platforms like PeopleSoft, Canvas, and Symplicity.
- Continuous Optimization – Regular chat transcript reviews and AI enhancements to improve accuracy
By integrating Shasta, your department can enhance efficiency, improve user experience, and make data-driven decisions—all while reducing staff workload.