AI Solutions
About AI Solutions
The University of Houston (UH) AI Solutions will be the catalyst for the strategic and responsible use of artificial intelligence across the organization. UH is committed to fostering a culture of innovation, pragmatism, and service while ensuring utmost security and privacy.
AI Solutions will be the primary body of AI specialists and analysts, from all fields and service roles, who will enable institutional stakeholders to improve their business using AI. The AI Solutions engagement model will work with our stakeholder groups to optimize the impact of AI at the University, both pushing information and pulling new ideas forward.
AI Solutions will promote AI literacy, consult, facilitate, collaborate, lead in the development of policies and best practices, and provision AI technologies “as a service” to the broader organization. In this way, AI Solutions will enable units to deliver value through the use of Artificial Intelligence to our 4 targeted constituency groups: students, faculty, staff, and our research departments.
AI Solutions Core Team
- Staff
Mark Rosanes, AI Solutions Manager
Huyen Vu, Functional Analyst 1 - Contact
aisolutions@uh.edu
AI Solutions Flex Team
The AI Solutions Flex Team is a cross-functional group of experts engaged as needed to support AI projects. From HR and web development to communications and technology, they collaborate to integrate AI solutions that enhance university operations.
Current Projects
Shasta, UH's New AI Chatbot: Live Now
The following departments have launched Shasta an AI-powered chatbot that provides instant, personalized support to students, faculty, staff, and visitors—at no cost to UH departments.
Click the links below to start a conversation with Shasta:
Tools
AI Solutions offers AI tools to support teaching, research, and administrative tasks. Our Shasta Chabot provides 24/7 support whileMicrosoft Copilot enhances productivity in Microsoft applications. Explore these tools to see how AI can support your work.
Shasta Chatbot
Shasta is a generative AI chatbot built on Ivy.ai’s advanced Ivy Quantum platform. Designed to enhance user support, Shasta provides instant, accurate answers by accessing a curated knowledge base tailored to the department’s needs. Available 24/7, it helps reduce call volume and streamline communication, ensuring a seamless experience for visitors.
- AI chatbot powered by Ivy.ai platform
- Evaluate chatbot value proposition, potential KPIs, and departmental readiness
- Evaluate staff resource commitment
- Oversee project management of chatbot rollout from customer intake to launch
- Preparation instruction
- Training and ongoing software support
Microsoft Copilot
Copilot for Microsoft 365 is an AI-powered assistant that integrates with Microsoft Graph and Microsoft 365 apps like Word, Excel, PowerPoint, Outlook, and Teams. It provides real-time support to enhance creativity, productivity, and skills.
Faculty and staff may purchase annual Copilot licenses by contacting software@uh.edu.
This service includes:
- Microsoft's virtual assistant tool
- Evaluate Copilot's value proposition, potential KPIs, and departmental readiness
- Evaluate staff resource commitment
- Preparation instruction
- Training and ongoing software support
Consultation and Training Services
AI Solutions consulting services consists of strategic guidance on how to integrate AI into teaching, research, and administrative operations. We work closely with UH leadership and functional teams to ensure our recommendations align with academic goals and operational needs. We also provide training to help faculty, staff, and students develop AI literacy, advise how to integrate AI tools effectively, and promote responsible use.
This service includes:
- Evaluation of software's value proposition, potential KPIs, and departmental readiness
- Evaluate staff resource commitment
- Preparation instruction
- Training to promote AI literacy