Overview
Our IT Services and Summary of Operations
UIT provides IT services to the UH System and UH. We are responsible for the management of:
- The University’s Communications Infrastructure and Telecommunication Services
- The UHS Data Center
- Information Technology Security
- Enterprise Systems and Services
- Campus Safety Systems
- Educational Technology Services
(General Purpose Classrooms) - Web Technologies and Applications
- IT Support Services (including Helpdesk and the UH Contact Center)
- Research Computing Services
The comprehensive list of services is available in our UIT Service Portfolio at https://www.uh.edu/infotech/about/performance/service-management/
In addition, we monitor the performance of our services daily. The table below is our 3-year Summary of Operations, which contains key performance indicators (KPIs) for major services.
| UIT SUMMARY OF OPERATIONS FY2019 - FY2021 | |||
| SERVICES | FY19 | FY21 | % CHANGE |
|---|---|---|---|
| Enterprise Information Systems | |||
| Finance Transactions | 4,484,996 | 3,757,978 | -16% |
| HR / Payroll Transactions | 6,964,075 | 6,625,147 | -5% |
| P-Card Transactions | 76,626 | 46,367 | -39% |
| Desktop Computing & User Support Services | |||
| IT Support Center Service Requests | 57,176 | 37,903 | -34% |
| Network/Telecom Work Requests | 1,656 | 1,226 | -26% |
| Classroom Technology Equipment Requests | 508 | 134 | -74% |
| Classroom Technology Equipment Repairs | 85 | 55 | -35% |
| Enterprise Infrastructure and Services | |||
| Email Accounts | 23,466 | 88,457 | 277% |
| CougarNet Accounts | 123,526 | 152,640 | 24% |
| Email Aliases | 440,215 | 505,529 | 15% |
| Email Incoming Messages Processed | 769,696,921 | 121,409,462 | -84% |
| Information Technology Security | |||
| UH Security Incidents | 364 | 400 | 10% |
| Instructional Technology | |||
| Blackboard Seats | 126,598 | 179,707 | 42% |
| Blackboard Courses | 3,262 | 3,172 | -3% |
| Network Infrastructure and Security Services | |||
| Active Data Ports | 80,482 | 93,332 | 16% |
| Total Miles of Fiber Cable | 2,290 | 2,900 | 27% |
| # of WiFi Access Points | 5,517 | 6,324 | 15% |
| # Security Cameras | 1,919 | 2,815 | 47% |
| Operations & Data Center | |||
| Data Backup in Terabytes | 8,491 | 11,695 | 38% |
| UNIX Servers, Logical Systems | 358 | 273 | -24% |
| Windows Servers, Logical Systems | 486 | 490 | 1% |
| Web and Mobile Services | |||
| UH Web Site Page Views | 46,606,049 | 38,878,488 | -17% |
| UH Go Screen Views | 2,421,824 | 2,845,599 | 17% |