Presented by the Deer Oaks Employee Assistance Program, this fourth and final seminar from the 2024 Supervisor Excellence Webinar Series will help leaders prepare their employees to consistently provide great service to both internal and external customers. Covered topics include how to make providing great customer service a team mission, ways to teach customer service skills to staff, and strategies for coaching employees that fall short of customer service expectations.

Join us for Family and Medical Leave FAQs presented by the University’s Leave Administrator! Attend and learn how to navigate the Family and Medical Leave (FML) process for your employees. Come and refresh your knowledge of or become better informed about all things FML: eligibility, forms, processes, employee rights, responsibilities, and more!