Customer Service Statement - University of Houston
Skip to main content

Customer Service Statement

The Division of Student Affairs and Enrollment Services staff engage customers with an ethic of care in a manner that demonstrates courtesy, attentiveness, active listening, proactive problem-solving, and patience while executing the functions of their job. It is expected that staff across the division possess cultural sensitivity and awareness of our diverse customers.

We promise to:

  • Offer excellent customer service to all campus and community constituents
  • View customer service as an opportunity to exceed our customer’s expectations
  • Demonstrate courtesy, sincerity, and attentiveness
  • Value our customers through our actions
  • Offer additional wide-ranging assistance