Administration and Finance

Mahajabin Mostafa

Classification: Graduate Student
Major: Masters in Engineering Data Science
Employing Department: Space Management and Analysis, Facilities Planning
How long have you been a student employee?

Why did you decide to become a student employee and choose to work at Space Management and Analysis?
I wanted to gain hands-on experience in data analysis while contributing to meaningful projects within the university. Space Management and Analysis provided the perfect opportunity to apply my skills in data visualization, statistical analysis, and database management in a real-world setting.

How has your job had an impact on your college career?

This role has enhanced my analytical and technical skills while allowing me to work with real data in a professional environment. It has also improved my problem-solving abilities and given me practical exposure to tools like PowerBI and statistical software, which align with my academic and career goals.

What are some of the resume-building experiences you’ve achieved while being a student employee?
I have developed data collection methods, designed databases for tracking and reporting, and built interactive dashboards in PowerBI. Additionally, I have gained experience in statistical analysis, data interpretation, and quality control, all of which are valuable skills for a future career in data science and analytics.

Bhuvaneshwari (Bhuvana) Palakonda Govindarajan

Name: Bhuvaneshwari (Bhuvana) Palakonda Govindarajan
Classification: Graduate Student
Major: Master’s in Construction Management
Employing Department? Space Management and Analysis, Facilities Planning
How long have you been a student employee?

Why did you decide to become a student employee and choose to work in Space Management and Analysis?
As a graduate student in Construction Management, I wanted to gain practical experience in facilities and project coordination. I chose to work in the Space Management unit because it allows me to apply my academic knowledge to real-world projects, particularly in space planning, data analysis, and project execution.

How has your job had an impact on your college career?
My job has given me hands-on exposure to facility operations, space utilization, and construction planning, aligning with my coursework. It has also helped me develop essential skills like project coordination, communication with different teams in-house, and technical proficiency, which are crucial for my career in construction management.

What are some of the resume-building experiences you’ve achieved while being a student employee?
While working in Space Management, I have conducted space surveys, updated layouts, and assisted in project documentation. I have also gained experience in using facility management software, collaborating with various teams, and optimizing space utilization, all of which enhance my professional skill set for a future in construction and project management.

Pavani Komati

Name: Pavani Komati
Classification: GIS Mapping Analyst
Major: Master’s in Construction Management
Employing Department: Space Management and Analysis, Facilities Planning
How long have you been a student employee?

 Why did you decide to become a student employee and choose to work in Space Management and Analysis?
I chose to become a student employee at Space Management because it aligns with my academic and career goals in construction management and GIS. Through this role, I have gained valuable hands-on experience in GIS mapping and inventory management, which are essential for infrastructure planning and project management.

How has your job had an impact on your college career?
My job at Space Management enriched my college career by providing hands-on experience in GIS mapping, inventory management, and facility planning. The Campus Mapping student position aligns with my major, strengthening my technical, problem-solving, and analytical skills. This role has made my academic learning more practical and relevant to real-world construction and facility management.

What are some of the resume-building experiences you’ve achieved while being a student employee?
I have gained experience in GIS mapping, inventory management, and facility planning, aligning with my career goals. I developed skills in spatial analysis, asset tracking, and project coordination using GIS software and construction tools. This role improved my problem-solving and analytical abilities, preparing me for a career in construction management and GIS.

Hector Murillo

Classification: Freshman
Major: Business Administration
Employing Department: Facilities Business Service
How long have you been a student employee: 9 months

Why did you decide to become a student employee and choose to work at Facilities Business Services?
I decided to become a student worker to help pay for tuition and stay on campus for work. I chose to work at Facilities Business Service because it seemed to be the best fit for me and had a great interview process.

What are some resume-building experiences achieved while being a student employee?
Being a student worker helped me develop new skills regarding technology and helped improve my communication skills.

How has your job had an impact on your college career?
The job has had a great impact on me by helping me stay on schedule and making sure I make time for everything to be done.

Supervisor remark from Tan Do, Business Administrator:
Hector is a freshman who is not only learning but also enjoying his college experience. He will undoubtedly be an asset to us in the years ahead.

Helen Tadesse

Classification: Junior
Major: Finance
Employing Department: Facilities/Construction Management
How long have you been a student employee? 1 year

Why did you decide to become a student employee and choose to work at F/CM?
To gain exposure to the finance industry and strengthen my practical skills as a steppingstone toward a successful career.

What are some resume-building experiences achieved while being a student employee?
I’ve gained accounting knowledge, including invoice keeping and transaction processing.

How has your job had an impact on your college career?
It has enhanced my ability to stay organized and provided meaningful experience that supports my academic and career growth.

Supervisor remark from Tan Do, Business Administrator:
Helen is a hardworking and detail-oriented individual who also shows a strong willingness to learn.

Shreya Nikte

Classification: Graduate Student
Major: Petroleum Engineering
Employing Department: A&F Student Ambassador
How long have you been a student employee? 8 months

Why did you decide to become an A&F Student Ambassador?
I wanted to gain professional experience while contributing to the university community. Working in Administration & Finance allowed me to develop communication and organizational skills while supporting students and administrative initiatives.

How has your job had an impact on your college career?
My role has helped me build confidence in professional settings, improve my time management skills, and expand my network within the university. It has also given me a deeper understanding of university operations and student engagement.

What are some of the resume-building experiences you’ve achieved while being a student employee?
My role has also strengthened my creative thinking skills by finding innovative ways to engage students and improve outreach efforts. Additionally, I have expanded my professional network by collaborating with different student organizations such as the Parking & Transportation Services and CSE, which has helped me develop strong interpersonal and communication skills.

Supervisor remark from Hazel Mascarenhas, A&F Executive Administrative Assistant:
Shreya excels at student outreach by developing and creating social media posts. She is creative, flexible and knowledgeable about MS office and Canva. She collaborates well with other students and student organizations.

Andres Herrera Gutierrez

Classification: Senior
Major: Finance
Employing Department: A&F Student Ambassador
How long have you been a student employee? 1 year

Why did you decide to become an A&F Student Ambassador?
For resume experience and to learn how the school is managed and finances administrated.

How has your job had an impact on your college career?
My job has had a great impact on my college career, I've managed to learn a lot about how the University works and functions.

What are some of the resume-building experiences you’ve achieved while being a student employee?
Provided administrative support for campus-sponsored events, developed and refined presentation while organizing and maintain classified documents, collaborated with several campus departments to assess and fulfill operation needs, and monitored blue-collar workforce efficiency, compiling data for performance analysis and reporting are among the resume-building experiences I achieved.

Supervisor remark from Hazel Mascarenhas, A&F Executive Administrative Assistant:
Andres Herrera Gutierrez excels in roles that require intelligence, organization, communication skills, service and a positive attitude. He is proactive and has taken the initiative to establish key connections within A&F and is extremely proactive in seeking ways to improve workflows and training materials. His strong verbal and written communication skills allow him to relay information in a clear and coherent manner. He has consistently demonstrated a solid entrepreneurial spirit and a desire to enhance his professional skills.

Ghanshyam Yogesh Patel

Classification: Graduate Student
Major: Master of Science in Management Information Systems
Employing Department: Parking and Transportation Services
How long have you been a student employee? 3 Months

Why did you decide to become a student employee and choose to work at Parking and Transportation Services?
I wanted to gain practical work experience while pursuing my studies, and the role at Parking and Transportation Services provided a great opportunity to develop my organizational and administrative skills. Additionally, working on campus allowed me to balance my academic and professional commitments effectively.

How has your job had an impact on your college career?
This job has helped me enhance my time management and problem-solving skills while allowing me to interact with diverse individuals across campus. It has also strengthened my ability to work in a structured environment, which complements my coursework in management and information systems.

What are some of the resume-building experiences you’ve achieved while being a student employee?
Through this role, I have developed strong customer service skills, improved my ability to handle operational tasks efficiently, and gained hands-on experience with administrative processes. These experiences have strengthened my professional skill set and prepared me for future roles in business and technology.

Supervisor Remark from Brandon Richard, Parking & Transportation Services Communication Coordinator:
Ghanshyam has been a remarkable student employee. He was the first one I ever hired and ever since day one, he has demonstrated an incredible work ethic. He is very proactive. He isn't the type of employee to just sit around waiting to be told what to do, rather he will regularly check in with me asking how he can help or if there are any tasks to begin working on. He has affected the department in a very positive way especially as he has become more established in his role. He doesn't just receive assignments from me but also other colleagues in the department. He is always available and eager to help however he can.

Akhil Kumar Yadav

Classification: Senior
Major: Construction Management
Employing department: Parking & Transportation
How long have you been a student employee? 2 months

Why did you decide to become a student employee and choose to work in Parking & Transportation?
I chose to become a student employee because I wanted to gain hands-on experience in a professional environment while balancing my academic responsibilities. UH Parking and Transportation Services stood out to me because it offers a unique blend of administrative, customer service, and logistical operations. It seemed like the perfect opportunity to apply what I’ve learned in the classroom to real-world scenarios while contributing to the university community.

How has your job had an impact on your college career?
This job has positively influenced my college career by teaching me time management and prioritization skills. Balancing work responsibilities with my studies has helped me stay organized and focused. Additionally, the role has given me a sense of accomplishment and a stronger connection to the university, making my college experience more fulfilling.

What are some of the resume-building experiences you’ve achieved while being a student employee?
As a Student Worker Business Assistant, I’ve gained valuable experience in administrative tasks such as data entry, reporting, and scheduling. I’ve also developed communication and customer service skills by interacting with students and staff daily. Working in a professional office environment has allowed me to build teamwork and problem-solving abilities, which are critical for future career opportunities.

Supervisor Remark from Brandon Richard, Parking & Transportation Services Communication Coordinator:
Akhil began working with us this spring semester and he is graduating in May. Even though he has a shorter timeline working here, he has made every shift count. He is very thorough in his work, or his tasks assigned to him while always accomplishing everything in a timely manner. He has helped the department dramatically with his work ethic and with his intuition. There was one task given to me and I asked Akhil to assist me because I couldn't figure it out! Utilizing his resources and practicing some new techniques, he was able to complete the task. I have loved having Akhil around and I hope some of the skills he has learned here will help him find a job after he graduates.

Maya Moujaes

Classification: Second year Master Student
Major: Journalism and Mass Communication
Employing Department: UH Dining Services
How long have you been a student employee? 2 years

Why did you decide to become a student employee and choose to work at UH Dining Services?
I wanted to become a student employee at UH Dining Services for multiple different reasons. For one, I have always loved food and the process of cooking, so it is always fun to capture the perfect photo of a plate prepared by one of the amazing chefs. In addition, I have a lot of fond memories of hanging out with my friends in the dining halls after class or late-night rehearsals and it has been extremely rewarding to help foster those sorts of memories for other students through the work I do.

What are some resume-building experiences achieved while being a student employee?
While I have been a student employee, I have had the chance to gain valuable resume-building skills with regard to marketing. I have learned how to create content calendars and maintain multiple social media accounts and platforms. In addition, I have had the ability to sharpen existing strengths of mine including video editing, photography, copywriting, and event planning.

How has your job had an impact on your college career?
My current role has improved my confidence in academic work. I feel more comfortable with project management, taking larger assignments and breaking them down into smaller more manageable ones. In addition, having the support of my co-workers and managers makes a noticeable difference in my quality of life, I know there is always someone I can talk to about my troubles or celebrate my accomplishments.

Haley Jackson

Classification: Graduate Student
Major: Human Resource Development
Employing Department: UH Dining Services
How long have you been a student employee? 8 Months

Tanya Gundapu

Classification: Graduate Student
Major: Computational Health Informatics
Employing Department: UH Dining Services
How long have you been a student employee? 4 months

Why did you decide to become a student employee and choose to work at UH Dining Services?
I wanted to find a position that would allow me to grow professionally while staying connected to campus life. UH Dining Services stood out because it offered a creative and engaging environment where I could apply my skills, contribute to a larger team, and learn about marketing operations in a real-world setting.

What are some resume-building experiences achieved while being a student employee?
Working with the UH Dining Services has allowed me to gain hands-on experience in campaign planning, social media strategy, and data analysis. I've also had the chance to work on cross-functional projects, sharpen my communication and content creation skills, all of which are valuable assets for my future career.

How has your job had an impact on your college career?
This role has significantly enhanced my time management and organizational skills. Balancing academics with work has taught me discipline and helped me build a strong work ethic. Most importantly, it has given me a sense of community and purpose, making my college experience more rewarding both personally and professionally.

Grace Lockett

Classification:  Senior
Major: Computer Information Systems
Employing Department: Cougar Card Services
How long have you been a student employee? 4 years

Why did you decide to become a student employee and choose to work at Cougar Card Services?
I decided to become a student employee to be debt-free for as long as possible. I am financially independent, so this job has aided me greatly and allowed me 3 years of loan-free college.

How has your job had an impact on your college career?
My role as a Customer Service Representative has made me more involved on campus and has allowed me a space to network. I also double as a Web Design Intern for the office, where I have expanded the skills used in my coursework.

What are some of the resume-building experiences you’ve achieved while being a student employee?
My role as a student employee has allowed me to get lots of practice working and talking with people, which has made me more comfortable with public speaking. I have also gotten the experience of working on the Cougar Card Office website which has allowed me to expand my technical skills from my coursework.

Sanghamitra Thulasidas

Classification: Junior
Major: Biomedical Engineering
Employing Department: Cougar Card Services
How long have you been a student employee? 1 year and 9 months

Why did you decide to become a student employee and choose to work at Cougar Card Office?
I chose to work at the Cougar Card Office to gain practical experience in customer service while actively contributing to the university community. 

How has your job had an impact on your college career?
My role has enhanced my problem-solving and communication skills, which are crucial in my academic and professional development. 

What are some of the resume-building experiences you’ve achieved while being a student employee?
I have developed skills in process optimization using Excel and demonstrated adaptability through technical support tasks, which are valuable for my future career in biomedical engineering.

Abrie Orozco

Classification: Sophomore
Major: Nutrition
Employing Department: Cougar Card Services
How long have you been a student employee? 6 months 

Why did you decide to become a student employee and choose to work at Cougar Card Services?
I decided to become a student employee to gain professional experience while balancing my studies. Working in an office setting allows me to develop organizational and customer service skills, and I enjoy helping people. 

How has your job had an impact on your college career?
My job has helped me improve time management, communication, and problem-solving skills, all while applying classroom knowledge in a real-world setting.

What are some of the resume-building experiences you’ve achieved while being a student employee?
I’ve gained experience in teamwork, and technical skills relevant to my field. Additionally, I’ve learned to adapt, multitask, and collaborate professionally.

Breshiya Madison

Classification: Junior
Major: Psychology Pre-Dental 
Employing Department: Cougar Card Services
How long have you been a student employee? 2 months

Why did you decide to become a student employee and choose to work at Cougar Card Services?
I became a student employee to gain hands-on experience while balancing my academics, and I chose Cougar Card Office because it aligns with my interests and career goals.

How has your job had an impact on your college career?
This job has improved my time management, teamwork, and communication skills, which have been valuable in my college career.

What are some of the resume-building experiences you’ve achieved while being a student employee?
Through this role, I’ve gained resume-building experiences such as customer service, and administrative tasks, helping me prepare for future opportunities.

Sania Shukla

Classification: Freshman
Major: Psychology
Employing Department: Cougar Card Services
How long have you been a student employee? 4 weeks

Why did you decide to become a student employee and choose to work at Cougar Card Services?
I decided to become a student employee at the Cougar Card Office because of the strong community and the ability to help Coogs with their journey in college. Working in the Cougar Card Office allows me to be a part of an important group on campus. 

How has your job had an impact on your college career?
This job has helped me build strong relationships, improve skills, and learn more about the University of Houston. I am able to learn about resources and benefits while being a UH student. 

What are some of the resume-building experiences you’ve achieved while being a student employee? 
I am able to learn more about using digital resources and further improve my multitasking skills. I am now more confident working with multiple documents and paperwork, working as a team, and improving problem solving skills. 

Shania Harston 

Classification: Junior
Major: Psychology
Employing Department: Cougar Card Services
How long have you been a student employee? 8 months 

Why did you decide to become a student employee and choose to work at Cougar Card Services?
I became a student employee to not only gain hands-on experience but still be able to connect to the college community by staying on campus. I chose Cougar Card Office because it aligned with the skills I wanted to grow, which include communication.

How has your job had an impact on your college career?
This job has improved my communication skills, teamwork skills, and Microsoft skills, which have been so beneficial for my college career.

What are some of the resume-building experiences you've achieved while being a student employee?
Through this role, I've gained customer service skills and more experience and knowledge behind using Microsoft excel that have been resume-building experiences. 

Roger Nunez

Classification:  junior
Major: Accounting
Employing Department: University Services
How long have you been a student employee? 7 months

Why did you decide to become a student employee and choose to work at Copy Print and Delivery Services?
I decided to become a student employee and chose this department because of the experience and the flexibility regarding my school hours.

How has your job had an impact on your college career?
As my first ever office job, it has prepared me with the knowledge of what to expect in the future from an office/accountability related job.

What are some of the resume-building experiences you’ve achieved while being a student employee?
As a student employee, I love being able to tailor my resume with all the experiences I’ve had so far at my job are emphasized in a way that has huge potential when being reviewed by recruiters.

Mayra Medina

Classification: Junior
Major: Accounting
Employing Department: University Services
How long have you been a student employee? 2 months

Why did you decide to become a student employee and choose to work at ...?
I decided to become a student employee and chose to work at this department because of the opportunity to gain experience while offering flexibility with my schedule.

How has your job had an impact on your college career?
This job has helped me gain valuable experience that will be useful in the future in my career.

What are some resume-building experiences you’ve achieved while being a student employee?
While being a student employee, I’ve developed new skills that can be useful in future job opportunities. Also, experiences that are valuable for real world jobs.

Isaac Hoang

Classification: Sophmore
Major: Graphic Design
Employing Department:
How long have you been a student employee? 2 months

Why did you decide to become a student employee and choose to work at Copy Print and Delivery Services?
I chose to become a student employee to gain experience with working with clients and to further my knowledge in graphic design.

How has your job had an impact on your college career?
Coming into my job helped getting my day started and shifted my focus from schoolwork to job work. I treat my job as a break from schoolwork to help with new and fresh ideas.

What are some of the resume-building experiences you’ve achieved while being a student employee?
Being a student employee I had to work with clients and ask for specifics in a professional environment. There is also fieldwork involved, putting up signs and lettering for companies.

Samuel Ramirez

Classification: Sophomore
Major: Accounting
Employing Department: Copy Print & Delivery Services
How long have you been a student employee? 6 months

Why did you decide to become a student employee and choose to work at Copy Print and Delivery Services?
Student employment is a great opportunity to earn money while living on campus. I decided to work at Copy Print and Delivery Services after experiencing the culture during the interview process.

How has your job had an impact on your college career?
Handling a job and classes led me to develop my time management skills.

What are some resume-building experiences you’ve achieved while being a student employee?
This job serves as an experience point in my resume. During interviews, the job serves to speak of my ability to process orders in a timely manner and handle feedback from clients during the delivery process.

Sara-Michelle Tsai

Classification: Sophomore
Major: Media Production
Employing Department: Copy Print & Delivery Services
How long have you been a student employee? 8 months

Why did you decide to become a student employee and choose to work at Copy Print and Delivery Services?
To gain experience in a workplace environment.

How has your job had an impact on your college career?
It’s taught me to keep a regular schedule and how to balance my time and responsibilities.

What are some resume-building experiences you’ve achieved while being a student employee?
How to work independently and be proactive.

Marco Barrera

Classification: Sophomore
Major: Mechanical Engineering
Employing Department: Copy Print & Delivery Services
How long have you been a student employee? 5 months

Why did you decide to become a student employee and choose to work at Copy Print and Delivery Services?
I figured that it was a good and simple job to start my working career with.

How has your job had an impact on your college career?
It has been influential in helping with income and providing tuition money.

What are some resume-building experiences you’ve achieved while being a student employee?
I’ve been able to learn how to communicate better with other people with being able to stay organized.

Teresa Terriquez

Classification: Sophomore
Major: Math
Employing Department: Copy Print & Delivery Services
How long have you been a student employee? 2 years and 6 months

Why did you decide to become a student employee and choose to work at Copy Print and Delivery Services?
The ease of having a job on campus relieves stress over switching between classes and work, allowing me to have more time to study as a commuter. I really enjoy the mailing system in general.

How has your job had an impact on your college career?
It has helped me build better time management skills and become more productive.

What are some resume-building experiences you’ve achieved while being a student employee?
Working at postal services has improved my skills as an employee Time management, communication skills, problem-solving, meeting deadlines, in and efficient manner and has taught me that every role, no matter how small to the overall, is significant to the overall process.

Josh Lewis

Classification: Senior
Major: Computer Science
Employing Department: University Information Technology, Enterprise System
How long have you been a student employee? 10 months

Why did you decide to become a student employee and choose to work at UIT?
I started working in construction from a young age and either the workplace or the pressure that comes from it has always brought out the best version of myself.

How has your job had an impact on your college career?
It has helped me gain more interest in the field that I study.

What are some of the resume-building experiences you’ve achieved while being a student employee?
Creating python automation scripts from browser automation to code generation. Most recently, I have been incorporating LLM's as agents to broaden the scope of what can be automated.

Supervisor remarks from Khalid Bhatti, Manager, Enterprise Computing:
Josh started with us as a student developer and is now a full-time consultant. His Python bots have been a game changer — automating tedious PeopleSoft data entry and clean-up tasks that have saved tons of time for both functional staff and end users. He’s currently working on upgrading the development tool for Campus Solutions and expanding Duo. He also revamped the Parent Access Portal to improve usability and enhance the student experience in the Slate recruitment system.

Katelyn Nguyen

Classification: Senior
Major: Psychology/Communication Sciences and Disorders
Employing Department: University Information Technology
How long have you been a student employee? 3 years

Why did you decide to become a student employee and choose to work at University Information Technology?
As a college student, I had a lot of finances that I was not responsible for as a high school student. With a larger workload and less free time outside of my studies, I wanted to find a job that would allow me the flexibility to focus on my studies while also providing me with the ability to support myself financially. I also had previous experience in customer service and believed that this would help me with my duties at the Office of the CIO.

How has your job had an impact on your college career?
Working at the OCIO has provided me with the opportunity to excel in my studies while also having financial stability. My supervisors at the OCIO, Regina Richmond and Carmen Bello, always encouraged me to put my studies first. They prioritized their students' success in their academics. I always felt supported in order to put my upmost effort into my position at the OCIO, but also that I was supported holistically as a person outside of just my position.

What are some of the resume-building experiences you’ve achieved while being a student employee?
As a student assistant with the OCIO, I have been given many opportunities to enhance my resume. I have been given the opportunity to learn more about each department within UIT, which includes touring the computing center on campus and photographing the daily work of UIT employees. I have had the opportunity to review student satisfaction surveys and apply my skills as a psychology student to help our department understand the needs of the student body.

Supervisor Remark from Carmen Bello, UIT Executive Administrative Assistant:
Katelyn Nguyen has worked in the Office of the CIO as one of our student assistants for the past 3 years. From the first week when she started, she showed her leadership skills by having a can-do attitude and eager to learn about the setting of our office. Throughout the years, we gave her various tasks and she was responsible for investigating, creating the document and sharing it with others in the department. One of the tasks she is responsible for is to maintain the Office of the CIO Student Assistant Manual and is responsible for updating the content, sharing the handbook during training days for our new students during their training days.

Brandon Brooks

Classification: Junior
Major: Teaching and Learning
Employing Department: UIT
How long have you been a student employee? 1 year

Why did you decide to become a student employee and choose to work at University Information Technology?
I first became a student employee because I wanted professional experience during college. UIT has given me the chance to gain on-the-job experience, work in a group, and play a larger role on campus.

How has your job had an impact on your college career?
Work has been an integral part of my college years. It has helped me build greater technical and communication skills, as well as giving me a clear sense of responsibility and purpose. The exposure has also given me a chance to connect with mentors who have largely helped me in my professional life.

What are some of the resume-building experiences you’ve achieved while being a student employee?
Through my role, I’ve had the opportunity to contribute to real-world projects, troubleshoot tech issues, and even be recommended to attend an internship in St. Louis for a tech company. I’ve improved my skills in problem-solving, time management, and customer service—all being essential in any career path. This job has absolutely strengthened my resume and better prepared me for the professional world; I would not be who I am today without it.

Supervisor remarks from Khalid Bhatti, Manager, Enterprise Computing:
Brandon joined about a year ago and has been a huge asset — helping us stay fully staffed by coordinating interviews, onboarding, and more. He keeps the team organized with outings, announcements, and meeting minutes. On the technical side, he’s contributed to cleaning up the myUH portal, improving search functionality, and assisting with the Linux 8 upgrades, among other projects.

Ryan Jochims

Classification: Junior
Major: Computer Engineer Technology
Employing Department: UIT
How long have you been a student employee? 6 years

Why did you decide to become a student employee and choose to work at University Information Technology?
I chose to become a student employee after a recommendation from a friend my freshman year, as they also were balancing work and school, it was the best fit. I chose to work for UIT because it consisted of two things I was passionate about, namely technology-based skills and problem solving.

How has your job had an impact on your college career?
In terms of a negative impact on my college career, there has not been one. Shifts are based around my normal course schedule every semester at the amount I am able to handle each semester.

What are some of the resume-building experiences you’ve achieved while being a student employee?
With the manageable work schedule and flexibility to request coverage when needed, I have been able to manage and lead a UH research program for 2 years, culminating in a 3-week campaign to Alaska during a school semester.

Supervisor remarks from Amy Ma, Manager Assistant, User Service Support:
Ryan has been a part of our student workers for many years, toughed it out through COVID, WiFi projects, testing and upgrades. Asissted with Housing support and both Support and Contact Centers.

Linda Lopez

Classification: Junior
Major: Computer Information Systems
Employing Department: UIT
How long have you been a student employee? 2 years

Why did you decide to become a student employee and choose to work at University Information Technology?
I decided to become a student employee at University Information Technology to take my first step into the tech world. It was a great opportunity that aligns perfectly with my major in Computer Information Systems (CIS).

How has your job had an impact on your college career?
Since being a part of the team, I've gained valuable experience in technical troubleshooting, customer communication, and supporting enterprise-level software. I’ve worked with ticketing systems, learned how to document technical issues clearly, and provided support for network connectivity, user account access, and security-related tasks such as password resets and account verification. In addition, I am able to communicate effectively with customers by asking clarifying questions and explain technical solutions in an easy-to-understand way.

What are some of the resume-building experiences you’ve achieved while being a student employee?
This role has also helped me improve my focus and time management, allowing me to efficiently handle multiple tasks and prioritize customer needs. These experiences have not only strengthened my technical and soft skills but also laid a strong foundation for my future career in IT support, cybersecurity, and other areas within Computer Information Systems. It's truly a pleasure to help those who are part of the UH community-or looking to become a part of it.

Supervisor remarks from Amy Ma, Manager Assistant, User Service Support:
Been with us for 4 semesters as a CWS.  Has learned, grown and provided customer services to our customers.

Haley Trinh

Classification: Senior
Major: Computer Science
Employing Department: UIT
How long have you been a student employee? 10 months

Why did you decide to become a student employee and choose to work at University Information Technology?
I became a student employee because I wanted to help other students and people at the university. I chose to work for University Information Technology, since I enjoy solving technology issues and helping others.

How has your job had an impact on your college career?
This career has allowed me to better understand the technology we surround ourselves everyday with as a student. For instance, with all our accounts, websites we access, and general information about UH. I am able to easily navigate through our interfaces and assist others to complete tasks.

What are some of the resume-building experiences you’ve achieved while being a student employee?
I resolve IT issues for 60+ users weekly and assist with account recovery and login issues. Furthermore, I help with software concerns and issues regarding Wi-Fi, desktops and devices for university faculty and students.

Supervisor remarks from Amy Ma, Manager Assistant, User Service Support:
Haley has not been with us long but has made quite an impact.  Topping metric with highest number of customers serviced, applying the customer service and IT skill obtained and following procedures provided.  She has shown to be an asset and great with work, school and life balance.

Leo Nguyen

Classification: Senior
Major: Computer Science
Employing Department: Enterprise System
How long have you been a student employee? 1 year

Why did you decide to become a student employee and choose to work at Enterprise Systems?
I decided to become a student employee because of my desire to work in a setting with other students who share the value of prioritizing academic obligations. I specifically wanted to work with Enterprise Systems since I have always been fascinated by the development and maintenance of everyday tools such as AccessUH and Canvas, and the behind-the-scenes that occur behind them.

How has your job had an impact on your college career?
My work at Enterprise Systems has given me hands-on experience that is directly applicable to the course material I am studying, thus increasing my understanding of how technology is applied in a business environment. It has also promoted the development of my time management skills and increased my confidence in my technical skills.

What are some of the resume-building experiences you’ve achieved while being a student employee?
As a student worker, I've learned by working with enterprise software, developed my problem-solving skills, and learned to work with real-world systems like PeopleSoft and Microsoft Power Platform. These opportunities have strengthened my resume and better prepared me for a tech career.

Supervisor remarks from Khalid Bhatti, Manager, Enterprise Computing:
Leo Nguyen has been with us for almost a year now. After learning the ropes with PeopleSoft development, he jumped right into enhancing our version control and migration tool (i.e. Phire). He’s also taken over support for several of our custom Power Apps — including tools for requesting database access, Help, and feedback within myUH.