Performance Improvement eLearning

Skillport offers a variety of online training modules.  Below are just a few of the 2800 sessions Skillport has available.  
To access the specific training, click on the title of the training.  Once you log into Skillport, you will be directed to the course.


Essential Skills for Administrative Support Professionals
  Administrative Professionals: Common Administrative Support Tasks
  Administrative Professionals: Maximizing Your Relationship with Your Boss
  Administrative Professionals: Interacting with Others
  Administrative Professionals: Putting Your Best Foot Forward


Communicating Effectively with the 'C' Level
  Preparing to Communicate Effectively at the 'C' Level
  Techniques for Communicating Effectively with Senior Executives
Difficult Conversations
  Preparing for a Difficult Conversation
  Having a Difficult Conversation
  Handling Difficult Conversations Effectively
  Using E-mail and Instant Messaging Effectively
  Essential Skills for Professional Telephone Calls
  Business Writing: Know Your Readers and Your Purpose
  Business Writing: How to Write Clearly and Concisely
Preparing for Effective Business Meetings
Interpersonal Communication
  Interpersonal Communication: Communicating with Confidence
  Interpersonal Communication: Targeting Your Message
Workplace Conflict
  Workplace Conflict: Recognizing and Responding to Conflict
  Workplace Conflict: Strategies for Resolving Conflicts
Emotional Intelligence Essentials
Using Emotional Intelligence on the Job
Cross Cultural
Improving Communication in Cross-cultural Relationships
Listening Essentials: The Basics of Listening
Using Facilitation Skills as a Manager
Basic Presentation Skills: Planning a Presentation
Basic Presentation Skills: Delivering a Presentation
Public Speaking Strategies: Preparing Effective Speeches

Customer Service

Customer Service Fundamentals
Customer Service Fundamentals: Building Rapport in Customer Relationships
Customer Service in the Field
Customer Service over the Phone
Internal Customer Service
Customer Service Confrontation and Conflict
Shaping the Direction of Customer Service in Your Organization
Customer Focus
Identifying and Managing Customer Expectations
Creating and Sustaining a Customer-focused Organization
Customer Advocacy
  Customer Advocacy: Communicating to Build Trusting Customer Relationships
Customer Advocacy: Supporting Customer Advocacy
Employee Excellence
Campus to Corporate: Developing a Professional Image
Developing the Right Attitude for Performing under Pressure
Reframing Negative Situations
Understanding Workplace Diversity
Building and Managing Upward Relationships
The Fruits of Integrity: Building Trust at Work
Using E-mail and Instant Messaging Effectively
Writing for Business
Written Communication
Managing Customer-Driven Process Improvement
  Customer-driven Process Improvement: Basic Framework
  Customer-driven Process Improvement: Identifying Customer Needs
Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions


Leadership Essentials
  Leadership Essentials: Motivating Employees
  Leadership Essentials: Communicating Vision
  Leadership Essentials: Building Your Influence as a Leader
  Leadership Essentials: Leading Business Execution
  Leadership Essentials: Leading Change
Leadership Essentials: Creating Your Own Leadership Development Plan
Employee Engagement
  The Benefits and Challenges of Engaging Employees
The Voice of Leadership: Effective Leadership Communication Strategies
Developing the Strategic Thinking Skill of Seeing the Big Picture
Setting and Managing Priorities within the Organization: Mission and Goals
Setting and Managing Priorities within the Organization: Motivation
Developing a Culture of Learning
Fundamentals of Organizational Learning
Developing Learning Practices
Risk Management
Risk Management: Identifying Risk
Risk Management: Dealing with Risk


First Time Managers
First Time Manager: Understanding a Manager's Role
First Time Manager: Challenges
First Time Manager: Meeting Expectations
Management Essentials
Management Essentials: Directing Others
Management Essentials: Developing Your Direct Reports
Management Essentials: Treating Your Direct Reports Fairly
Management Essentials: Confronting Difficult Employee Behavior
Management Essentials: Managing a Diverse Team
Managing Technical Professionals
Managing Change: Building Positive Support for Change
Transitioning from Technical Professional to Management
Delegation Essentials: An Introduction to Delegating
Delegation Essentials: The Delegation Process
Finance and Accounting
The Essentials of Budgeting for Non–financial Professionals
Planning and Preparing an Operating Budget
Human Resources
Essentials of Interviewing and Hiring: Selecting the Right Candidate
Organizational Structure and Employee Behavior
Strategies for Successful Employee Onboarding: An Introduction


  Managing Problem Performance
    Recognizing and Diagnosing Problem Performance
    First Steps for Turning Around a Performance Problem
  Performance Appraisal Essentials
Performance Appraisal Essentials: Conducting Traditional Appraisals
Performing with Others under Pressure
Monitoring and Improving Performance

Personal Development

Effective Time Management
Time Management: Planning and Prioritizing Your Time
Time Management: Avoiding Time Stealers
Problem Solving and Decision-Making Strategies
Problem Solving: The Fundamentals
Problem Solving: Determining and Building Your Strengths
Decision Making: Tools and Techniques
Dealing with Organizational Change
  Understanding Organizational Change
Critical Thinking Essentials
Critical Thinking Essentials: Applying Critical Thinking Skills
Peer Relationships
Developing Strategic Peer Relationships in Your Organization
Professionalism and Business Etiquette
Professionalism, Business Etiquette, and Personal Accountability
Optimizing Your Work/Life Balance
Optimizing Your Work/Life Balance: Taking Control of Your Stress


Project Management
Project Management Fundamentals
Initiating and Planning a Project
Managing Projects with No Direct Authority
Project Management Essentials

Team Work

Optimizing Your Performance On a Team
  Being an Effective Team Member
  Establishing Team Goals and Responsibilities
  Elements of a Cohesive Team
  Effective Team Communication
  Using Feedback to Improve Team Performance
Cross-functional Team Fundamentals
Leading Teams
Leading Teams: Launching a Successful Team
Leading Teams: Establishing Goals, Roles, and Guidelines
Leading Teams: Developing the Team and its Culture
Leading Teams: Building Trust and Commitment