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University Information Technology

UIT: Infotech

AccessUH Slowness

UIT Alert: AccessUH Slowness

Current Status

ResolvedAccessUH Latency

Resolution Statement

Actions and Root Causes

The SMEs in Marketing contacted the vendor who was able to stop the tracking that was occurring with the clarity.js script.  The issue is resolved.

Corrective and Preventative Measures

The vendor stopped the tracking that was occurring with the clarity.js script. 

Affected Services

  • AccessUH
  • Microsoft 365
  • UH Website

Event Updates

ResolvedAccessUH Latency
February 14, 2023 , 3:00 PM
AccessUH was experiencing intermittent degradation while trying to load the web page and some icons were missing. SMEs have investigated and corrected the problem.
IssueUIT Alert - AccessUH Slowness
February 14, 2023 , 8:30 AM

AccessUH is experiencing intermittent degradation while trying to load the web page and some icons were missing. System matter experts are investigating the issue. There is no estimated time of repair.