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University Information Technology

UIT: Infotech

myUH and Campus Solutions exhibiting latent response not loading service

UIT Alert: myUH and Campus Solutions exhibiting latent response not loading service

Current Status

ResolvedThe issues with myUH self-service, Campus Solutions myUH Content using UH Go are Available

Resolution Statement

Actions and Root Causes

Not known

Corrective and Preventative Measures

DBAs restarted SAPRD web\app\database servers to resolve the intermittent performance and availability issues.

Affected Services

  • Student Self Service
  • Campus Solutions
  • myUH Content

Event Updates

DisruptedmyUH self-service and Campus Solutions are exhibiting Availability Issues
November 13, 2020 , 12:19 PM

Administrators are investigating performace issues with the myUH self-service and Campus Solutions resources. 

DisruptedUpdate: myUH self-service and Campus Solutions are exhibiting Availability Issues
November 13, 2020 , 12:45 PM
Administrators are investigating performace issues with the myUH self-service and Campus Solutions resources. Reports have been received that the myUH Content using UH GO is also being affected.
UnavailableUpdate 3: myUH self-service and Campus Solutions are Unavailable
November 13, 2020 , 1:00 PM
Administrators are continuing there efforts to solve the issues with myUH and Campus Solutions. An estimate when the service issues will be corrected has not been determined.
UnavailableUpdate 4: myUH self-service and Campus Solutions are Unavailable
November 13, 2020 , 2:15 PM
Administrators are currently implementing procedures to resolve the issues with myUH, Campus Solutions, and myContent on UH Go.
ResolvedThe issues with myUH self-service, Campus Solutions myUH Content using UH Go are Available
November 13, 2020 , 2:50 PM
myUH, Campus Solutions and the myContent UH Go mobile app services have been restored.