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Health 2 2nd floor network performance issues

UIT Alert: Health 2 2nd floor network performance issues

Current Status

ResolvedHealth 2 Issue Corrected

Affected Services

  • UH Wired network

Event Updates

Issue2nd Flr Health 2 degraded network performance
September 3, 2019 , 10:15 AM

Reports of network latency received from local IT support personnel in the Health 2 building. Network Operations technicians and analysts have been notified to investigate.

Issue2nd Flr Health 2 network performance evaluated
September 3, 2019 , 12:15 PM
Analysts are currently evaluating the buildings core network distribution device configurations and logs. An estimated time to repair has not been determined.
IssueUpdate 2: Fiber Optics Testing Scheduled
September 3, 2019 , 2:15 PM
Analysts have scheduled tech support to test optics between the customers network access equipment and the buildings router tomorrow morning. An update with testing discoveries or corrective actions being implemented will be distributed once they are completed.
IssueUpdate 3: Improved Performance Reported
September 5, 2019 , 4:00 PM
Administrators tested and implemented changes to the Health 2 network. Health 2 IT support personnel are reporting much improved network performance. Additional monitoring and investigations regarding our campus network performance continues.
ResolvedHealth 2 Issue Corrected
September 6, 2019 , 6:00 AM
Network maintenance at Health 2 Corrected the network performance issues.