Current Status
The affected services at UH Clear lake, UH Coastal. Wortham House, Small Business Development Center have returned to normal.
Resolution Statement
Actions and Root Causes
The services have been restored.
Information Technology Availability Center will continue monitor the network availability.
Affected Services
- UH Wired network
- Link to external Internet
Event Updates
Network services disrupted for several UH wide area network locationsFebruary 21, 2019
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3:16 PMNetwork services have been disrupted for several UH wide area network locations. Impacted locations include UH Clear Lake, UH Coastal, Wortham House, UH Lone Star and Small Business Development Center. The disruption is due to a service provider fiber incident at a core Houston location. The current ETR is 5:16pm.
Phonoscope services became available at 4:09pmFebruary 21, 2019
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4:09 PMPhonoscope services became available at 4:09pm. There is no further information at this time. Phonoscope indicated they will have no information until the morning.Resolved: Network services disrupted for several UH wide area network locationsFebruary 21, 2019
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5:18 PMAt 5:18pm, Phonoscope reported that services have been restored. The incident was caused by faulty hardware. Phonoscope services failed to failover as designed.Network services disrupted for several UH wide area network locationsFebruary 21, 2019
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5:34 PMNetwork services have been disrupted for several UH wide area network locations. Impacted locations include UH Clear Lake, UH Coastal, Wortham House, UH Lone Star and Small Business Development Center. Phonoscope has been notified that multiple sites network connections are unstable or down, and are investigating at this time. There is no ETR.Network Services Disrupted February 21, 2019
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8:00 PMPhonoscope technical staff is still working to resolve issue. There is no ETR.Wide Area Network Service Disruption February 22, 2019
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5:00 AMNetwork services have been disrupted for several UH wide area network locations. Impacted locations include UH Clear Lake, UH Coastal, Wortham House, UH Lone Star and Small Business Development Center. Phonoscope technical staff is still working to resolve issue. There is no ETR.Wide Area Network Service Disruption February 22, 2019
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8:11 AMMajor network outage is in progress. Phonoscope Engineers are fully engaged to resolve issue. There is no Estimated Time of Resolution.The affected services at UH Clear lake, UH Coastal. Wortham House, Small Business Development Center have returned to normal.February 22, 2019
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10:31 AMThe following affected services have returned to normal operations:
UH Clear lake, UH Coastal. Wortham House, and Small Business Development Center.