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University Information Technology

UIT: Infotech

Storage Array Operations Issue

UIT Alert: Storage Array Operations Issue

Current Status

ResolvedStorage Array Operations Issue. Departmental Shares and EBPI are now available.

Resolution Statement

Actions and Root Causes

Operational problem with P2000G3B storage array.

Corrective and Preventative Measures

Maintenance to fix issue with P2000G3B has been completed as far as possible.  All systems that have encountered issues should now be ready to restart or rescan.

Affected Services

  • Network file space

Event Updates

IssueStorage Array Operations Issue
December 29, 2018 , 12:00 PM
Cougarnet File Share Systems, Home Share Clusters and ELearn Systems are being evaluated by the administrators for operational status. The UiT Infrastructure team is working with vendor support to address this issue. An estimated time to repair has not been established.
UnavailableStorage Array Operations Issue
December 29, 2018 , 12:40 PM
Departmental Shares and Enterprise Business Processing Images are unavailable.
UnavailableUpdate 2: Storage Array Operations Issue. Departmental Shares and EBPI are currently unavailable.
December 29, 2018 , 12:50 PM
The Enterprise Infrastructure Team and vendor support are reviewing storage array logs for event cause. An estimated time to repair has not been established.
UnavailableUpdate 3: Storage Array Operations Issue. Departmental Shares and EBPI are currently unavailable.
December 29, 2018 , 1:20 PM
The enterprise Infrastructure Team has escalated the event with vendor engineers. Administrators expect a response within 30 minutes.
UnavailableUpdate 4: Storage Array Operations Issue. Departmental Shares and EBPI are currently unavailable.
December 29, 2018 , 2:00 PM
Infrastructure Team administrator is in route to the Data Center for additional onsite investigation.
UnavailableUpdate 5: Storage Array Operations Issue. Departmental Shares and EBPI are currently unavailable.
December 29, 2018 , 4:30 PM
Administrators are working with vendor support to repair a failed storage array. Although administrators believe they are getting close to resolving this event, an established time to completing their repairs has not been determined.
ResolvedStorage Array Operations Issue. Departmental Shares and EBPI are now available.
December 29, 2018 , 6:45 PM

Maintenance to fix issue with P2000G3B has been completed as far as possible.  All systems that have encountered issues should now be ready to restart or rescan.