Description of Service:

Administration of the application/database servers and data integration for the LENEL and AccessNSite access control system used for electronic access to campus buildings.

Business Owner:

David Oliver

UIT Service Manager:

Tuong Ho

UHS Service?

No

How To Request:

Contact Cesar Munante; camunant@central.uh.edu; 713-743-2372

Minimum Service Level:

99.9%

Maintenance Windows:

Sundays, 12 a.m. -7 a.m.

Support (Tier 1):

eac@uh.edu; 713-743-4948

Support (Tier 2):

Tuong Ho: tuong@uh.edu

Support (Tier 3):

Vendor: Lenel, AccessNsite

Charges (if applicable):

SLA through business unit