2020–21 Annual Report - University of Houston
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Student Success

Students pursuing degrees at the University of Houston face many challenges — some they may find insurmountable. But the Division of Student Affairs and Enrollment Services is dedicated to helping students succeed, all the way from enrollment to graduation.

We advocate for everyone from future Coogs to those who have joined the UH community. We also help with scholarships, financial aid, and employment, while also providing academic opportunities that will empower students — especially those more vulnerable populations — to achieve academic, personal and professional success.

UH’s enrollment soars despite pandemic

One thing a global pandemic can’t put a damper on: the growing appeal of the University of Houston, both here and abroad.

Despite the ongoing pandemic, which could have affected enrollment of both undergraduate and graduate students, UH saw a record number of Coogs enroll in both Fall 2020 and Fall 2021. Last fall, after the pandemic had been in full swing for months, a record 47,090 students enrolled at UH, and Fall 2021 wasn’t far behind, with 47,031 students enrolled in classes.

Applications for first time in college students were up from Fall 2020 to 2021, and that population of students continue to be academically impressive. In both years more than 30 percent of them were in the top 10 percent of their high school class. Applications from transfer students also increased, and the average transfer GPA went up from 3.14 to 3.2.

Fall 2021 was impressive in other ways: It has the second-largest freshman class in UH history, the second-largest incoming cohort of Hispanic students, and the largest incoming cohort of both Asian Americans and Pacific Islanders and Black students.

Dr. Mardell Maxwell, executive director of admissions in the Division of Student Affairs and Enrollment Services, said he is not surprised that UH continues to be a top destination for both domestic and international students.

He answers some questions about this growing appeal and what UH is doing to keep that momentum:

Why do you each think UH's appeal is growing not only across the country, but for international students?

The University of Houston continues to strengthen its brand, its value, and its impact around the world. For example, faculty members’ research and accomplishments matter. Our new medical school and its impact on underserved communities is significant. Our athletic success is noteworthy. The university’s trajectory and excellence as a Tier One university adds value to their college experience, degree, and competitiveness in the career market.

Do you think this trend will continue for UH?

There continues to be a demand for college graduates, which means college access and enrollment growth is imperative. However, recruiting competition and the looming enrollment cliff (2025/2026) will be an obstacle to overcome. The “enrollment cliff” is a term to describe the decline in birthrate during the Great Recession in 2008. Although the economy has rebounded in the decade since, the birthrate has not. This has a direct implication for the number of potential high school graduates. The upward trend towards achieving enrollment objectives will continue by deploying strategies to showcase UH’s global relevance and deep care for students’ success.

Despite the pandemic, UH's enrollment numbers were great. Why do you think we continued to attract students, and how can we keep that momentum?

First, our students deserve a tremendous amount of credit. They remained focused and persisted toward their education in an unprecedented time. Second, faculty and staff members did a tremendous job of supporting students by getting creative. We shifted processes, deadlines, and systems to support student success. It is plausible the disruption, caused by the pandemic, created an opportunity to cultivate a new normal for students.

What encouragement do you have for students who applied but were not accepted?

The University of Houston is competitive. A strong set of academic and non-academic skills are needed to be successful here. To applicants who were not admitted to UH: Your admission decision is not a “no” — it’s a “not yet.” What matters most in your journey is how you finish. Develop a plan and execute it by doing well in college courses. Then, transfer to UH and finish your degree as a Coog.

How do you think our being test optional affects applications?

Test optional gives applicants the opportunity to present information that allows the university to assess their holistic readiness to do well at a Tier One university. What an admissions office learns from an ACT or SAT score is important. However, it is not the only important factor to determine college readiness. With test optional, we get to learn about the leadership, involvement, and resiliency of prospective students — all factors important to student success.

Is there anything you think UH should do to broaden its appeal even further?

The University’s strategic plan to become a top 50 public university will broaden the appeal among future students. The process of achieving this ambitious milestone will pay dividends to student success, nationally competitive research, social responsibility, and nationally relevant athletics. Students care about these topics, as it adds value to their experience and degree.  

A return to “normal”

UH Welcome Center

Going remote was a learning experience — for students and Division staff

Just a couple of weeks.

That’s what people thought when the pandemic first hit and the University of Houston — like many universities and colleges around the country — sent faculty, staff and students home to wait out COVID-19. The lockdown should just take a couple of weeks, people said.

As it became obvious that the lockdown would continue far longer than just mere weeks — and would extend well into 2021 — staff in the Division of Student Affairs and Enrollment Services shifted perspective from providing temporary remote services to providing more robust, long-term services until campus could reopen.

That transition to remote services overall went well, students say, and they said many should stay even though in-person services began returning in over the summer in 2021 and were fully back by the beginning of the fall semester.

“I think there’s going to be a substantial amount of people who still choose remote services,” Christian Glover, a Houston native enrolled in the Bauer School of Business, said in March as plans to return to campus were being made. “Involvement, organization, fitness, and mental health services should still be up and running even when a majority are back to in-person learning. I think having the choice to choose online will be beneficial especially to those who are overwhelmed returning to campus.”

When UH went online only in March 2020, the departments in DSAES used a lot of quick thinking, creativity, online programs, social media, and new technology to shift to virtual operations during UH’s hybrid remote/in-person learning approach.

From counseling services to career fairs to recreational sports, the mission was the same: Keep students entertained, engaged, involved, and healthy.

“We’ve learned a lot about ourselves and our ability to meet our students where they have been and continue to be as we continue to navigate through the pandemic,” stated Dr. Daniel Maxwell, Interim Vice President for Student Affairs and Enrollment Services. “As we move forward, we will examine how to balance our in-person programs and services, while continuing to deliver a number of our services in a virtual environment. Ensuring access to our programs, services, and activities is critical in supporting our students and their success.”

Some of the things the departments within the Division of Student Affairs and Enrollment Services did:

Both Counseling and Psychological Services and the Student Health Center’s Psychiatry Department began offering sessions via virtual means, and the telepsychiatry option became so popular that it’s now a fixed option.

Unable to hold in-person career fairs, University Career Services took advantage of the Microsoft Teams software made available by the university and created an all-new way to connect employers with students — virtually. They were so successful at holding virtual career fairs that they have even taught other universities and colleges how to do it.

Campus Recreation may have been closed for in person activities, but that did not mean students couldn’t still work out. When its facilities closed in March 2020, Campus Rec took much of its programming online: It began offering on-demand fitness, livestreamed group fitness classes on social media, offered socially distanced fitness challenges, and even an eSports competition. In addition, when it came time to reopen the facility, Campus Rec spent weeks adapting policies, training workers, and reengineering the space so students could work out safely.

Other departments set up Discord servers, began hosting events via Zoom, or developed web-based resources like CSI On Demand. Full of interactive digital resources — there are 154 listed — CSI on Demand includes listings of diverse virtual programming and even online resources to develop leadership skills. Tina Powellson, director of the Center for Student Involvement, said during FY21, the On Demand website had 10,783 pageviews from visitors.

“Over the past couple years, it has been important for the Center for Student Involvement to remain relevant to our current students as we engage within a digital age,” Powellson said. “The pandemic has pushed us to rethink what involvement looks like to ensure that we are delivering learning and experiences virtually and in-person.”

Some even shifted entire conferences to an online-only format, including the Empower Women’s Leadership Program co-hosted by the Women and Gender Resource Center and Center for Student Involvement, which had a 286 percent increase in attendance from the previous year in 2021.

However, the Empower conference will return to an in-person format in March 2022, said Anneliese Bustillo, director of the Women and Gender Resource Center.

“Empower 2020 was originally scheduled to be in person during what turned out to be the first week of quarantine,” she said, “but staff in CSI and WGRC pivoted to put together virtual sessions using TED Talks and recorded keynotes. In 2021, we continued with the virtual experience, but this time, we brought in live speakers to run breakout sessions and to present a keynote address.”

Although the virtual format worked well, she explained, the team felt attending in-person provides a superior experience. “We decided to go back in person so we could return to hosting affinity spaces and a networking hour at the end of the conference,” she said. “We are hoping that in-person interaction will help build friendships, connections, and community on campus.”

Clare Dunning, an electrical engineering major, told us in March that she hopes many of the virtual options that offer convenience remain permanently.

“The options for having virtual meetings has brought a strong convenience to my life as a student,” Dunning said. “Not having the need to go out to campus to talk about something real quick with a professor or counselor has been a great option that I have been using frequently this year. I have gone to office hours more this semester than I did all of last year because it is not too out of my way. I think that when things are ‘normal’ again that keeping video calls as a normal option for meetings will be good for students and staff.”

Tammy Thach, who majored in marketing and management and was the director of the Council for Cultural Activities at UH, took advantage of many of the remote services offered through DSAES departments, including attending the Center for Diversity and Inclusion’s Diversity 101 program, the Empower conference, and virtual fairs held by CSI and the Parent and Family Program.

Thach, who graduated in May, told us in March that she noticed many departments demonstrated adaptability and flexibility with remote services. “What I've noticed this year is an increase and creativity in social engagement from DSAES departments,” she said. “For example, when the Center for Diversity and Inclusion and UH Wellness hosted Instagram Live sessions on Instagram. It was a great opportunity to see the departments engage with students in this new way.”

By the Numbers

We offer a number of services and programs to help students succeed at the University of Houston. These are examples of the ways we have helped students achieve academic, personal and professional success over the 2020–2021 Fiscal Year.

  • 16,000+ Freshmen applicants took advantage of the test optional process for Fall 2021

  • 258,359 Total calls to Enrollment Services Call Center

  • 14,026 Total virtual completed appointments in Enrollment Services

  • 11,623 Student connections by University Career Services

  • 3.7 million Total emails sent by Enrollment Services and Communication Marketing

  • 13% Decrease in the number of days to process graduation applications by Office of University Registrar

  • 7,860 Students advised virtually by the Scholarships and Financial Aid

  • 47% Increase in the number of student served by University Career Services

  • 1,117 Students attended 31 virtual meet and greets hosted by University Career Services