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FAQ

Q. Who needs to register with CASA?
A. Any student who is required to take exam at the CASA Testing Center must register with CASA.

Q. How do I register with CASA?
A. If this is the first time you are scheduling your exam with CASA, you need to log on to the CASA website and register to obtain your login id and password. Click on "NEW USERS: Click here to register".

Q. Do I need a new CASA account every semester?
A. No, you don't need a new CASA account every semester. You can use the same user id and password every semester.

Q. Do I need to register Photo and FingerPrint every semester?
A. No, if you have registered in the past, you don’t have to redo it every semester.

Q. Forgot your Login id?
A. If you have already registered with CASA, you can retrieve your login id by going to the CASA website and click on "Login id Reminder".

Q. Forgot your password?
A. If you have already registered with CASA, go to the CASA website and click on "Reset Password", you should instantly receive your new password to the email address that you used to register with CASA.

Q. Forgot the email address you registered with CASA?
A. Email Techsupport with your full name and your PeopleSoft ID or come to the CASA front desk for assistance.

Q. What are the hours of operation for CASA Testing Center?
A. View the hours of operation for current semester.

Q. How to schedule a test?
A. Once you login to your Courseware account, click on the course for which you want to schedule a test, click on "Proctored Exams" and select a date and time.

Q. When can I schedule for a test?
A. You will have about two weeks before the exam during which you can make your reservation. Login to your Courseware account, click on "Proctored exam" select an exam and check to see when the system allows you to schedule for your test.

Q. Can I reschedule my test?
A. Yes, you reschedule a test the same way as scheduling a test; depending upon the availability of seats until the last day of the test.

Q. What are the instructions for testing at CASA?
A. You will need your Photo ID and your cell phone must be completely turned off when entering the testing area. You will also need a pen or pencil. Scratch papers will be provided. For further instructions, please come to the CASA front desk.

Q. What if I forget to make a reservation for my exam before the deadline?
A. The latest date/time to make a reservation for any exam is the date/time before the actual exam date/time. However, it is highly recommended that all students schedule for their test as soon as the online scheduler is available to avoid the peak time and to maximize your chance getting reservation.

Q. I’m sure I scheduled for my test but it’s not showing up in my Proctored Exams now. What should I do?
A. It’s student’s responsibility to make sure he/she scheduled correctly. After choosing the date and time for your test, you should be able to see the message: "You have successfully scheduled for …". Check back at Proctored Exams tab to verify. Any unscheduled exam will not be taken. There are no exceptions to this rule.

Q. What if I missed my exam?
A. If you missed your exam time for any reason, it’s your responsibility to check the online scheduler for another available testing time. CASA staff WILL NOT be able to assist you with rescheduling your missed exam.

Q. What if I missed the last slot to take the test?
A. You need to contact your instructor. Students who miss their scheduled time or fail to schedule for an exam will be subject to the policy of their instructor.

Q. Where to look up my grades?
A. Login to your Courseware account here, select your class section, and click on Grades.

Q. When can I view my exam?
A. You can view the multiple choice portion of your exam only after the testing period has ended. The Free Response portion, if applicable, will take several days after the end of the testing period to get graded and posted.

Q. How long does it take to grade the free response?
A. Although it is unlikely to give an exact time, we are usually able to grade the exams between 2 to 5 business days after the end of the testing period.

Q. Where can I view my exam?
A. Login to your Courseware account, select your section, click on "Grades", and click on "View". You will be able to view the image of your exam form, if applicable.

Q. What do I do if I have questions or concerns regarding CASA?
A. You can either email TechSupport or to better assist you with your questions/concerns, come to the CASA Testing Center front desk, room 221 Garrison Gym. Check the hours of operation for the current semester.