Welcome to the University of Houston

UH Delivery Services receives and delivers all of your incoming mail. The Delivery Services team strives to provide the most efficient and effective mail service to residential students.

A designated package locker bank for package distribution is located in each residence hall. All incoming packages that have tracking numbers will be delivered to the lockers and kept safe/secure until pickup. Packages in lockers are available for pickup at your convenience, 24 hours a day/seven days a week.

Miscellaneous Mail Tips/Information

• DO NOT MAIL CASH. Checks or USPS money orders are recommended and should be mailed in secure protective envelopes.
• Cougar Card ID is required when picking up accountable items at the central sorting facility.
• Only the recipient can pick up their accountable items.
• Special arrangements must be made with Delivery Services to pick up large items weighing more than 50 pounds. Email deliveryservices@uh.edu.
• Parcels will be returned to sender a week after you receive a third email notification.

End of semester/Moving off campus

End of semester break, moving off campus or graduating? It is your responsibility to change your local address when you leave the residence hall.

Please contact newspaper and magazine vendors to update your address.  All mail, including first-class mail, will be returned to the U.S. Postal Service and marked “Return to Sender”.

Address Format for USPS Student Mail

• Student name. This must be your FULL (first, middle, last) legal, or preferred name that is recorded by housing.
• Community abbreviation, mail box number [ ].
• Street address.
• City, state and ZIP code (with the ZIP +4)

Sample of Correct Student Address Format

This is the correct address format you should give out to receive your mail. Using information other than this format will delay the delivery of your mail.

Residential Communities Addresses

Visit the Residential Hall Addresses page.

Accountable Mail

Accountable mail consists of any item containing a tracking number. Your signature is required for these items. This type of item can be from any of the following vendors:

• USPS — Express mail, delivery confirmation, signature confirmation, and/or certified/registered items.
• UPS — Next-day air, second-day air, and ground service.
• FedEx — Next-day air and second-day air.
• FedEx home and FedEx ground.
• DHL.
• Amazon Prime.

Accountable mail/packages can be picked up from the designated parcel locker bank located at your residence hall.

An email is sent to your email account from Delivery Services when you receive any accountable mail. If you are expecting any trackable parcels or large items, you should check your email account on a daily basis on specific instructions how to pick up your items.

• You must be a current student resident in one of the UH residence halls to receive mail on campus.
• All incoming items must contain your full legal name and must match your Cougar ID card. For example, if a parcel is shipped to your campus address, addressed to John Smith, and your name is Alex Jones, Delivery Services will refuse the package and return it to the sender.