UIT Alert: SharePoint Latency

    Current Status

    ResolvedSharePoint resources are responding normally.

    Resolution Statement

    Actions and Root Causes

    Administrators supplied and Microsoft support reviewed extensive log dumps culminating in them discovering malformed coded processes exhausting SharePoint resources.

    Corrective and Preventative Measures

    SharePoint administrators and UIT teams will conference over changes to how the SharePoint application is used.

    Affected Services

    • SharePoint

    Event Updates

    DisruptedSharePoint service disruption
    November 9, 2015 , 12:16 PM
    There is a possible disruption of SharePoint services. The application admin is investigating at this time.
    DisruptedUpdate #1 - SharePoint Latency
    November 9, 2015 , 12:57 PM
    There is latency when attempting to access SharePoint resources. This could result in timeouts when attempting access. Application admins are investigating.
    DisruptedUpdate #2 : SharePoint Latency
    November 9, 2015 , 2:23 PM
    Admins continue to investigate the source of the latency.
    DisruptedUpdate #3 : SharePoint Latency
    November 10, 2015 , 9:41 AM

    There is latency when attempting to access SharePoint resources.

    Application admins are gathering logs and reports to provide to the vendor.

    DisruptedUpdate #4 : SharePoint Latency
    November 10, 2015 , 4:30 PM

    We are still experiencing latency on share.uh.edu.  

    System administrators are working with Microsoft to resolve the problem, the estimated time to repair is unavailable.

    DisruptedUpdate #5 : SharePoint Latency
    November 11, 2015 , 9:00 AM
    Extreme latency is still affecting the applications use. UiT support staff are currently workiing with Microsoft support to repair this performance issue.
    ResolvedSharePoint resources are responding normally.
    November 11, 2015 , 4:45 PM
    The performance issues with SharePoint have been resolved.