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Financial Aid Advising Team

Financial Aid Advisors are available via email, by phone (713-743-1010, option #5), and by virtual or in-person advising appointments (schedule via the Navigate app) to help you with questions about your financial aid process. If you do not have a Cougarnet account, you can call us to make an appointment. Students may request assistance from any advisor by clicking on the Advisor's name to send an email.

Virtual Advising 

Students with Cougarnet accounts may choose between two convenient methods of virtual advising for their financial aid questions: schedule an appointment in advance with a specific advisor or queue online for a drop-in advising session during specific hours.

Students can schedule an appointment in EAB Navigate, accessible via their AccessUH log-in page.

Virtual Drop-In Advising Hours

Virtual drop-in advising is available on Mondays and Fridays from 2 - 4:30 p.m, and on Tuesdays, Wednesdays, and Thursdays from 9 - 11 a.m. and 2 - 4:30 p.m.

For drop-in advising, click on the blue button (Drop-In Online) during advising hours to join our queue. When a financial aid advisor is ready to assist you, you will receive an email with a link to join the meeting via Microsoft Teams. If you do not see the blue button to join the queue, we are at our capacity for drop-in appointments. You may wait until the queue allows for additional appointments or check back later.

Here is the list of our Financial Aid Advising Team:

Gwendolyn Richmond Satisfactory Academic Progress (SAP) Appeals
Keila Carlos Hablo español
Norine Mattox
Toni Cedillo Hablo español/ASL Certified
Martha Hollas Hablo español
Shanice Jones
Scott Parker All Optometry and Pharmacy Students
Carla Martinez All Law Students
Karina Galvan All MBA Students

Representatives are also available to assist you on the phones Monday through Thursday from 8 a.m. – 5 p.m., and Friday from 9 a.m. - 5 p.m. Please feel free to call a financial aid representative at (713) 743-1010, option 5.