Your One Stop for
Enrollment Support

The Cougar One Stop is your destination to receive exceptional customer service for all of your enrollment needs. Our dedicated customer service team is here to assist students with questions around financial aid and scholarships, billing and payments, and enrollment and records. Stop by or call today!

Phone: 713-743-1010
Location: 4434 University Drive, Houston, TX 77204
Questions? Contact Cougar One Stop

Our office at the Welcome Center and our Call Center will be closed on Monday, Sept. 7, for Labor Day. Regular business operations will resume on Tuesday, Sept. 8.

Important Dates & Deadlines

Sept. 7

Labor Day Holiday (Our Office Will Be Closed)
Sept. 9

Last Day to Drop a Class or Withdraw Without Receiving a Grade for Fall Session 1

Last Day to Sign Up for a Fall Payment Plan and Book Loan
Sept. 14

Last Day to Drop a Course or Withdraw with a ‘W’ for Fall Session 2
Sept. 17

Pay Plan Second Installment Due

Heading to the One Stop?

Check in remotely to save your spot in line!

Check in with WaitWell

1. Save Your Spot

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2. Continue Your Day

Check in from anywhere & let the campus be your waiting room

3. Check Back

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4. Next Up

Get notified when it's your turn

Fall 2026 Operating Hours

We are here to support you! Our representatives are available by phone or in person at Cougar One Stop located at the Welcome Center. You can also submit your questions using our contact form.

*Cougar One Stop
Monday	8:00 a.m. – 5:00 p.m.
Tuesday	8:00 a.m. – 5:00 p.m.
Wednesday	8:00 a.m. – 5:00 p.m.
Thursday	8:00 a.m. – 5:00 p.m.
Friday	8:00 a.m. – 5:00 p.m.
Saturday	Closed
Sunday	Closed

*Cougar One Stop: First in-person appointments begin at 8:30 a.m., Monday through Friday, and 9 a.m on Friday.

**Call Center
Monday	8:30 a.m. – 5:00 p.m.
Tuesday	8:30 a.m. – 5:00 p.m.
Wednesday	8:30 a.m. – 5:00 p.m.
Thursday	8:30 a.m. – 5:00 p.m.
Friday	8:30 a.m. – 5:00 p.m.
Saturday	Closed
Sunday	Closed

**Call Center: Last appointments and accepted calls are taken at 4:30 p.m., Monday through Friday.

Phone: 713-743-1010
Location: 4434 University Drive, Houston, TX 77204
Questions? Contact Cougar One Stop

Additional Department Services

Academic Calendar

Stay on track with the University of Houston Academic Calendar, your guide to key dates — including class start and end times, holidays, registration periods and important academic deadlines.

Diploma Information

Learn how UH diplomas are issued, delivered and tracked after graduation, plus options for digital and replacement diplomas, fees and steps to ensure accurate delivery and successful processing.

Payment Information

Manage your UH payments with key information on billing, due dates, payment methods and plans. Access your account online, track charges and choose flexible options to stay on schedule.

Refund Information

Understand how UH issues refunds for overpayments or financial aid, including disbursement options, timelines and policies for withdrawals, so you can track and receive remaining funds efficiently.

Transcripts

Request official University of Houston transcripts online through a secure service, with delivery options including electronic, mail or pickup. Review fees, requirements and options for current and former students.

Tuition and Fee Information

Estimate your University of Houston tuition and fees based on your program, residency and course load. Explore cost details, additional fees and tools to help you plan and budget.

VA Educational Benefits

Learn about VA educational benefits at the University of Houston, including eligibility, application steps and resources to support veterans and dependents using education benefits to achieve academic goals.

Your One Stop forEnrollment Support