Let's Talk Program - University of Houston
Skip to main content

Let's Talk Program

Consultations with a CAPS clinician will be available Monday through Friday, from 3-4 pm virtually (by phone or video) until further notice. Any member of the UH community can access our Let’s Talk consultations by contacting CAPS at 713.743.5454. Social distancing does not mean emotional distancing. We may not extend our hands, but we always have your backs!

PLEASE NOTE: If you are in crisis or experiencing significant distress, please contact CAPS at 713.743.5454 and ask to speak to the Consultant on Duty. “Let’s Talk” is a brief, informal consultation and is not appropriate to address crisis situations.

What is “Let’s Talk”?
“Let's Talk” is a program that provides easy access to informal confidential consultations with therapists from Counseling and Psychological Services (CAPS). Consultations are available to the entire UH community – students, staff, and faculty. During the COVID-19 pandemic, a CAPS therapist will be available, via telehealth, to support and advise you with concerns that may arise in the moment. Consultations are free of charge, and no appointment or paperwork is needed.

What happens during a “Let's Talk” consultation? When does it occur?
A “Let’s Talk” therapist is available on a first-come, first-served basis; usually, there is not much of a wait. The therapist will listen closely to your concerns and provide support, perspective, and suggestions for additional resources that may help you address your concerns. “Let’s Talk” is available Monday through Friday, from 3-4 pm. Please call 713-743-5454 to get connected.

How is “Let's Talk” different from counseling?
Therapists at CAPS provide a wide range of services that can be helpful to students. One service is short-term counseling that requires a commitment to several appointments that typically last between 45-50 minutes. “Let's Talk” is not formal counseling. It is a “drop-in” service where you will receive an informal consultation to address concerns you may have in the moment. Consultations are brief and focused, typically lasting not more than 15-20 minutes.

“Let's Talk” may be beneficial to:

  • Students who are not interested in short-term counseling but would like the perspective from a consultation with a professional.
  • Students who have a specific problem and would like to briefly discuss the issue.
  • Students who have a concern about a friend and want some guidance and support about how to address the issue.
  • Faculty or staff who want to consult with a professional about an individual of concern.

How does “Let’s Talk” differ from a triage appointment at CAPS?
A triage appointment is a formal initial assessment that helps match the student’s needs with a clinical service, such as individual or group counseling, or an essential skills workshop, each of which requires more of a time commitment from the student. It is through the triage process that a student becomes a CAPS client. “Let’s Talk” allows you to address concerns in the moment, with the help and perspective of a professional therapist, without becoming a CAPS client and committing to additional services.

Would going to “Let's Talk” help me figure out what to do about an issue of concern?
Absolutely. The therapist will talk through your issue with you and help you determine the best way to get help.

I was given a referral to a therapist in Houston. Can I use “Let's Talk” instead?
Since regular counseling visits are not available at “Let's Talk”, following up with the referral is more appropriate.

I'm currently seeing a therapist at CAPS, and I would like to talk to someone sooner than my next appointment. Can I use “Let's Talk” for this?
It's best to first contact your therapist directly to see if they can see you sooner because it is important to remain consistent with the current treatment established between you and your therapist. However, here’s what to do if you are in crisis.

I'm currently seeing a therapist at CAPS, and I am not happy with how things are going. Can I use “Let's Talk” instead?
The best thing to do in this situation is to talk directly with your therapist. They are eager to receive your feedback and having a dialogue may allow the therapist an opportunity to address your concern. If you are uncomfortable talking to your therapist or have already discussed your concerns and still prefer to transfer, please contact us at 713.743.5454 for further assistance.

Is “Let's Talk” confidential?
“Let's Talk” meetings are informal confidential consultations. However, Texas law may require the therapist to disclose some or all of the information under certain limited circumstances. If you have concerns about disclosure, ask the “Let’s Talk” therapist for a more complete explanation of disclosure requirements.