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Accessibility Guide

ADA ACCESSIBILITY/PARKING

The University of Houston Department of Athletics is committed to guests with disabilities. TDECU Stadium is designed with accessible parking, restrooms, concessions, ATMs and seating areas. For more information, fans can call the Houston Athletics Ticket Office at 713.GO.COOGS (462-6647) or review our parking map.

Parking passes are also available for advanced purchase. For additional information regarding advanced parking contact 713.GO.COOGS (713.462.6647) or email tickets@uh.eduCougar Pride members and season ticket holders looking to purchase additional parking passes please email cougarpride@uh.edu.

Handicap Parking – Stadium Garage (Visitor Entrance)
Handicap parking is available on the first level of the TDECU Stadium parking garage. Entry into the garage requires a valid handicap decal or hangtag.

ADVANCE TICKET PURCHASE

Fans can purchase tickets by calling 713.GO.COOGS (462-6647), by visiting the Athletics Tickets Office in the northeast corner of the stadium adjacent to Schroeder Gate 1 from 9 a.m. - 5 p.m., Monday through Friday, or purchase online.

ALCOHOL

The University of Houston and the Department of Athletics works hard to promote responsible consumption of alcoholic beverages. Outside alcohol is prohibited in TDECU Stadium. However, beer, wine and liquor are sold at concession stands and portable stands throughout the concourses. No one under the legal drinking age will be served or consume alcohol in TDECU Stadium. Intoxicated or impaired spectators will not be served alcohol while in TDECU Stadium. All alcohol sales conclude at the beginning of the fourth quarter for the general public areas of the stadium. Alcohol will be served in the club and suite levels until the conclusion of the game.

ANIMALS

Animals are not permitted inside TDECU Stadium with the exception of service animals (dogs) trained to work or perform task for guests with disabilities. Therapy, comfort, companion or emotional support animals are not permitted.

AMBIENT CROWD NOISE

Due to reduced capacity and with approval from both teams' head coaches, ambient crowd noise at 70 decibels may be used during in-game action. 

ATMs

ATMs are located at Schroeder Gate 1 and ICON Gate 2.

AUTOMOBILE ASSISTANCE

Fans can call UHPD at 713-743-0600.

BABY CHANGING AREAS

Baby changing stations are located in most restrooms along the concourse of the stadium.

BACKPACKS

For security purposes, backpacks and all bags larger than 4.5”x6.5” are not permitted in TDECU Stadium. All bags are subject to search. TDECU Stadium has a clear bag policy.

BALL RETURN POLICY

Footballs that enter the seating area must be returned to the field.

BANNERS AND SIGNS

Event related signs, flags, banners, and posters are welcome inside the facility to show fan support during events.

The following guidelines relate to these items:

BOTTLES/OUTSIDE BEVERAGES

Glass containers are strictly prohibited along with outside food or drink.

CAMERAS

Cameras are permitted inside TDECU Stadium as long as their use does not interfere with the game or other guests' enjoyment of the event. Pictures of the game are for personal use only and may not be sold. Tri-pods, mono-pods, multiple lenses, camera bags and lenses longer than 8 inches are prohibited from use on the concourse or in the stands. Video cameras and video recording of events are prohibited.

CHANGES in 2021

With the safety of our players, coaches, staff and fans the following changes are taking place this year at UH Football games at TDECU Stadium.

New Safety & Wellness Protocols

  • Sanitizing and disinfecting surfaces and routine cleaning of high frequency touch points.
  • All fans will be required to wear a mask while on university property and in the stadium.
  • Stadium capacity is being reduced to 25% to maintain social distancing between fans.
  • Hand sanitizer dispensers will be in place throughout the entire stadium.
  • Plexiglass guards will be located at all points of sale.
  • Social distancing markings will be installed to assist with queuing.

We encourage cashless transactions at all concessions, parking lots, merchandise & ticket booths.

  • UH Athletics has moved to digital mobile tickets and mobile donor parking passes. 
  • NO organized tailgating or large group gatherings.
  • NO Kid Zone.
  • NO game day shuttle bus service.
  • NO Cougar Walk.
  • Charging stations and water monsters removed.
  • New gate opening time of 90 minutes prior to kickoff. We encourage fans to arrive early and enter the appropriate gate closest to their seats to avoid congested gates.

CHILDREN

Children age two (2) years and under will get in free of charge but must sit in the lap of a parent or guardian and may not occupy a seat or obstruct the sightlines of other guests.

CLEAR BAG POLICY

Clear Bag Policy

For additional information on our Clear Bag policy, view our Plan Your Visit page.

CLOSED CAPTIONING

To provide the best fan experience to every Houston fan, closed captioning is provided in both the southeast and southwest corners of TDECU Stadium.

CODE OF CONDUCT

The University of Houston Department of Athletics is committed to creating a safe, comfortable and enjoyable experience for our guests. Our staff will proactively support an environment free from the following behaviors:

  • Intoxication or other signs of impairment related to alcohol consumption.
  • Behavior that is reckless, dangerous, materially disruptive or illegal in nature.
  • Fighting, taunting or threatening remarks or gestures.
  • Sitting in a location other than the guests ticketed seat.
  • Any material disruption to the progress of the event by guest's actions (including entering the field of play or throwing objects onto the field).
  • Failing to follow instructions of stadium personnel or law enforcement officers.
  • Verbal or physical harassment of the opposing team's players or fans, field officials, or stadium personnel
  • Entering the stadium with a prohibited item
  • Continuing inappropriate behavior may result in the guest being ejected, arrested by police, or having his/her tickets revoked. All Season Ticket holders are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Fans who see someone violating the code of conduct should notify stadium security or Tweet @UHCougarGameday.

CONCESSIONS

Concession stands as well as portable carts are located throughout the stadium on the concourse level.

sEATz

In seat mobile ordering food and beverage delivery service offered at TDECU Stadium. Take advantage of the in-seat delivery service and avoid crowded concourses and lines at the concession stands. Download the sEATz app from the Apple App Store or Google Play and never miss another minute of the game.

CONCESSION DISCOUNTS FOR SEASON TICKET HOLDERS

Houston season ticket holders will be able to experience discounts at concession stands throughout TDECU Stadium. Discounts on specific items will be presented to season ticket holders who show their individual game season ticket, and discounts will be clearly marked on menus throughout the stadium.

DIRECTIONS

Get directions to campus and campus maps for UH Athletics.

DRONES

Drones or Remote-Controlled Model Aircraft (RCMA) are strictly prohibited in or around TDECU Stadium on game day. The FAA restricts the use of drones or RCMAs within three miles around and 3,000 feet in altitude above the stadium.

ELEVATORS

In order to comply with CDC guidelines and the Harris County Health Order to maintain social distancing of at least six feet between individuals, we strongly recommend that you have no more than two (2) persons occupy an elevator at a time. To access the 200 and 300 level seating in the stadium, spectators can use the elevator in the northeast corner by Schroeder Gate 1 and Section 134. There are additional elevators on the south side at the club level off of the Milner Lobby that provide access to the suite level, press box level (appropriate credential or wristband required) and ADA access to the 300 level seating on the south side. There is an ADA accessible elevator to get from the lower concourse to the upper concourse by ICON Gate 2.

EMERGENCIES

Should you need immediate assistance, please notify the nearest event staff member, security personnel or police officer. Guest are encouraged to report issues and concerns to a nearby event staff member or by sending tweets @UHCougarGameday. In the event of a serious emergency at TDECU Stadium, all event staff, event security, police and Houston Public Safety emergency response agencies are ready and available to assist all guests. Pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system, stadium televisions and scoreboards.

ENTRANCES GATES

There are five guest entrances to TDECU Stadium. The locations are as follows:

Schroeder Gate 1

Northeast corner of the stadium at Legends Plaza.
All guest, UH football recruits and non-UH football recruits, high school coaches’ ticket pickup main box office.
Recommended entrance if seated in sections 232-239, 332-335, loge box 36-42.
ADA elevator to 200/300 level seats.

ICON Gate 2

Southeast corner of stadium.
Student entrance, all guests.
Recommended entrance if seated in sections 101-105, 240-242, 301-306.

Beth and Dan Bellow Club Entrance

South side of stadium.
Club, suite level and south side loge box members.
Recommended entrance if seated in club seats sections 106-112 and all suites.
ADA elevator access to 300 level seats.

Gate 3

Southwest corner of the stadium.
All guests.
Media will call.
Credentialed game day working staff entrance.
Recommended entrance if seated in sections 113-121, 217-221, 307-315.

Gate 4

North side of the stadium.
All guests.
UH player guest ticket pickup, visiting team player guest ticket pickup.
Recommended entrance if seated in sections 122-131, 224-231, 323-331, loge box 27-35.

FIRST AID

First Aid stations are located in the southwest corner by section 118, the northeast corner by section 136 of TDECU Stadium. EMS personnel will be located throughout the stadium.

GAMEDAY PARKING UPDATES

As you make your way to the TDECU Stadium this fall, you will notice road construction on Cullen Blvd. as part of a campus-wide development project. For many of our fans, this is the primary route in accessing campus for Houston Cougar home football games.

Due to the campus construction project on Cullen Blvd., we're encouraging fans to plan ahead and provide extra time while using alternate routes to avoid delays with the more highly congested roads as they travel to TDECU Stadium for the 2021 season.

Any oversized vehicle, truck with trailer/ RV/ motor home can park in lot 16B.

ALTERNATIVE GAMEDAY ROUTE OPTIONS TO TDECU STADIUM:

For additional information on Alternative Gameday Routes, visit our Directions and Parking page.

GAMEDAY TWITTER ACCOUNT@UHCougarGameday

Follow the University of Houston Department of Athletics Game Day Twitter account for information on things such as, traffic, parking, weather alerts and much more. You can also utilize this account to ask questions, report incidents and receive assistance during the game.

 

GATE OPENING TIMES

TDECU Stadium will open 90 minutes prior to the start of games for the general public.

GUEST SERVICES

The University of Houston Department of Athletics strives to ensure a positive game day experience for all fans. You will find Guest Service chairs located outside of each entry gate of TDECU Stadium with a Guest Services representative to answer any questions, provide directions and assist with any needs. While inside the stadium, Guest Services representatives will be located just inside of Schroeder Gate 1, ICON Gate 2, Gate 3 and Gate 4. In addition, the Guest Service desk is available to assist you with any questions or concerns. The Guest Services desk is located at the Northeast corner adjacent to Schroeder Gate 1 (across from section 136).

LEGENDS PLAZA

Located outside Schroeder Gate 1 of TDECU Stadium on the stadium's northeast corner, Legends Plaza is anchored by a statue of Coach Bill Yeoman, Houston's Hall of Fame coach. The area also contains a bronze Cougar statue honoring the Brezina Boys and panels notating Houston's football history throughout the years.

LOST AND FOUND

All Guests needing to claim or report lost items during an event should visit the guest services desks by Schroeder Gate 1 across from section 136. At the end of each event, all unclaimed items will be turned in to security (UHPD). Guests must present valid photo identification and sign a receipt in order to claim lost items. The University of Houston Department of Athletics cannot be held responsible for lost or damaged items.

LOST CHILDREN AND GUESTS

Lost children and guests should be taken to any police officer or event staff personnel for assistance.

METAL DETECTORS

In a continuing effort to improve the fan experience and provide a safer environment for all guests, walk-through magnetometers, a more effective and less intrusive form of screening, have been installed at all entry points of TDECU Stadium. Guests will not need to remove their shoes, belts, watches or jewelry, as required at airports. Guests will be asked to remove objects from their pockets and place them on a security table prior to walking through the metal detector. To help expedite the process, guests are advised to only bring items they will absolutely need for the event. Working personnel, including media, will be subject to screening and bag inspections.

PARKING (CASH)

In order to provide a safer and more touchless environment fans are encouraged to pre-purchase parking passes for all Saturday home games. For additional information regarding advanced parking contact 713.GO.COOGS (713.462.6647) or email tickets@uh.eduCougar Pride members and season ticket holders looking to purchase additional parking passes please email cougarpride@uh.edu.

Passes can be downloaded onto your mobile phone or by printing them at home. The pass will grant you admittance into any cash parking lot on campus based on availability in each lot. All parking lots open three hours prior to kickoff.

Visit Cougar Pride parking for complete gameday parking information.

PLAYER-GUEST (HOUSTON)

Guests of University of Houston Football student-athletes may pick up tickets at the ticket booth located at Gate 4 beginning 90 minutes prior to kickoff. Per NCAA rules, each person receiving a ticket must be present with a photo ID. Guests of players are required to enter the stadium when they receive their ticket and must follow stadium policies regarding no re-entry.

PROGRAMS

For 2021, UH Football programs will be offered in digital format on UHCougars.com.

PROHIBITED ITEMS

In conjunction with the NCAA and for the safety of our guests and employees, the following are prohibited from entering the stadium:

  • Alcohol
  • Animals - Except service animals (dogs) trained to work or perform task for guests with disabilities
    • Therapy, comfort, companion or emotional support animals are not permitted
  • Artificial noisemakers
  • Backpacks/All bags larger than 4.5”x6.5”
  • Cameras with lenses larger than 8 inches
  • Coolers/Bottles and Thermoses
  • Drones
  • Firearms and weapons of any kind
  • Fireworks, open flames or flammables
  • Illegal Drugs
  • Laser pointers
  • Glass containers of any kind
  • Outside food and beverage (exception in 2020, one clear unopened plastic water bottle)
  • Personal transport devices (skateboards/hover boards/Segway’s)
  • Seats and/or seat backs wider than 18 inches
  • Umbrellas
  • Video cameras

Any attempt to bring prohibited items into the stadium will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested or tickets being revoked. All persons and/or their belongings are subject to search. Violators of the rules of any State or City laws will be refused admission, asked to leave or ejected from stadium property.

*Exceptions will be made for those with medical requirements and/or special needs.

PROHIBITED BEHAVIOR

  • Smoking, including e-cigarettes (the University of Houston is a Tobacco Free Campus)
  • Ticket scalping
  • Abusive, foul or disruptive language
  • Throwing objects
  • Trespassing, soliciting, peddling and loitering
  • Access to the field level and or playing surface without the proper authorization or credential
  • Any other item or action deemed dangerous or inappropriate
  • Guests who appear to be inebriated and unmanageable will not be permitted admittance into the stadium

RADIO BROADCASTS

Houston Cougar football games are broadcast in the Houston area on KPRC 950 AM as part of the Houston Learfield/IMG Sports Network. For more information on broadcast arrangements, visit American Athletic Conference.

RAIN DELAY

University of Houston football games would only be delayed for lightning or other emergency conditions. Information regarding delays will be given in the stadium. Fans should also follow @UHCougarFB or @UHCougarGameday on Twitter for updates.

RE-ENTRY

There is a NO re-entry policy in effect for TDECU Stadium. Once a guest exits the stadium, they will not be allowed back in for the remainder of the event.

RESTROOMS

Public restrooms are conveniently located throughout TDECU stadium. All restrooms are accessible to our guests with disabilities. Where applicable restrooms will have designated entrances and exits in order to offer a safer path of travel in and out of the restroom.

SEE SOMETHING, SAY SOMETHING

In an effort to ensure the safety of our fans on game day, we are asking all spectators to notify UH Police Department, event staff personnel or Athletics Department Staff immediately if you see anything out of the ordinary while on campus or in TDECU Stadium. Call UHPD at 713-743-3333 or tweet us @UHCougarGameday.

SMOKING

Smoking, including e-cigarettes/vaping, is not permitted inside TDECU Stadium. The University of Houston is a tobacco free campus.

SOLICITATIONS, GIVEAWAYS AND SPONSORSHIPS

No items may be distributed in or around TDECU Stadium, including tailgate areas, without prior consent from the University of Houston Department of Athletics and Learfield IMG College. To obtain consent, or for information on stadium and radio broadcast sponsorships, please contact Learfield IMG College at 713-743-1446.

STROLLERS

Strollers are permitted at TDECU Stadium. However, their use cannot inhibit guest movement or block any aisles. Strollers cannot be placed in a wheelchair accessible area. Strollers can be left at the guest service booth adjacent to Schroeder Gate 1 across from Section 136 and retrieved after the game on your way out.

STUDENT SEATING

All UH full-time central campus students are admitted FREE to regular season football home games. All students MUST have a ticket to enter the stadium. Students will also be required to show their UH ID card at the gate along with their ticket to gain entry into the stadium. Students will have two options to claim their ticket for entry. Prior to game day they can go online and claim one ticket for entry into the game. The ticket will be loaded to their account 24 hours prior to the game and downloaded directly to their phone for a Mobile ticket. On gameday, if tickets are still available students may claim one (1) ticket starting three hours prior to kickoff at the ICON Gate 2 ticket booth. Students must present a valid Cougar Card to claim a ticket on game day. The student entrance is ICON Gate 2 on the southeast side of TDECU Stadium.

Where to Sit

Sections 132 through section 140 are designated for student seating. All student sections are seats are reserved. Admission is first-come, first-served and based on availability. To maintain social distancing between students, seats will be marked with “Do Not Sit” decals. You are asked not to sit in a marked seat.

Student Guest Tickets

Each currently enrolled student at the central campus may purchase an additional student ticket in the student section, pending availability. Student guest tickets must be purchased IN PERSON with your valid Cougar Card and are only available beginning two days before the game at the main ticket office or at ICON Gate 2 ticket booth on the day of the game.

Postseason Events

Cougar Cards are NOT valid for admission to postseason events, but IDs are required to purchase tickets if a student rate is available. For student ticket information on a specific championship or postseason event please call the ticket office at 713.GO.COOGS (462-6647) or visit UH Cougar Tickets for updates.

TEAM SHOP

The UH Team Shop, operated by Follett, is the official outfitter of Houston Athletics. The primary merchandise stand is located in Fertitta Center on the concourse level behind section 104 on the Holman Street side. Store hours are 8 a.m.-5 p.m., Monday through Friday, and will be open during home football games with extended hours until one hour following the game.

There are five Team Shop locations inside of the stadium. Two stands are located near sections 136 and 118 on the lower concourse and a third stand is located on the upper concourse in the southeast corner of TDECU Stadium up the stairs from Gate 2.

Visit the UH Team Store online for all your Houston fan apparel.

TICKETS

The University of Houston Athletics Ticket Office is located at TDECU Stadium in the northeast corner by Schroeder Gate 1 and Legends Plaza. Hours of operation are 9 a.m. to 5 p.m., Monday through Friday. For ticket information, call the Houston Athletics Ticket Office at 713.GO.COOGS (462-6647) or visit UHCougars.com/tickets.

To ensure a more contact-free and convenient fan entry experience UH Athletics is moving to a fully integrated digital mobile ticketing platform. Fans will be able to download their ticket to their mobile device and place them in their digital wallet for safe contactless scanning at the gates. For more information about mobile ticketing for athletic events, visit UH Mobile Ticketing.

Ticket Policy

Guests are required to possess their ticket at all times once they enter the stadium. Guests must show their ticket to any stadium staff member when requested to do so. Failure to produce a valid game day ticket may result in ejection from the stadium.

For Cougars games, children age two (2) years and under are admitted free of charge to TDECU Stadium. They must be seated on an adult's lap and not interfere with the sight lines of other guests.

For specific information regarding the children's ticket policy, please call the Houston Athletics Ticket Office at 713.GO.COOGS (462-6647).

Refund Policy

No refunds or exchanges are permitted. Refunds will not be granted due to game date or time changes. All tickets should be treated like cash. The Houston Athletics Ticket Office is not responsible for any tickets that are lost/stolen. Please stop by the ticket office on the east side of the stadium if you have lost your ticket to have a new ticket printed for a $10 re-print fee.

Lost or Stolen Tickets

In case of lost or stolen tickets, please contact the Houston Athletics Ticket Office at 713.GO-COOGS (462-6647) as soon as you recognize that the tickets are missing. On game day, please go to the TDECU Stadium box office adjacent to Schroeder Gate 1. Patrons will be required to show their photo ID, confirmation number (if available) and credit card, if applicable, that was used to purchase the ticket(s). Stolen tickets should always be reported to the local law enforcement agency first.

Transfer Tickets

Fans can transfer tickets prior to athletic events.

TICKET SALES WINDOWS

TDECU Stadium ticket sales windows will open four (4) hours prior to kick off on game days. Advance ticket sales are made through the Houston Athletics Ticket Office by calling 713.GO.COOGS (462-6647), online at UH Cougar Ticket Office, or at the Houston Athletics Ticket Office by Schroeder Gate 1 of TDECU stadium.

TOBACCO-FREE CAMPUS

In conjunction with the University of Houston's tobacco-free campus initiative, smoking, including electronic cigarettes/vaping, is not permitted on any University grounds, including TDECU Stadium.

TRAFFIC PATTERNS

With the addition of the Metro Purple Line, fans are encouraged to select the best route of travel to Houston Football games and should expect potential delays on Scott Street with multiple light rail crossings. Visit UH Cougars Stadium directions for suggested routes for each game day lot. Houston Athletics highly encourages the use of the directions to ensure an efficient drive in. For parking lot maps including cash lots and surrounding streets, please visit UHCougarPride.com.

UMBRELLAS

Umbrellas are strictly prohibited inside TDECU Stadium and are listed on the prohibited items list.

VISITING TEAM PLAYER GUEST TICKET PICK UP

The visiting team player guest ticket pick up is located on the north side of TDECU Stadium at Gate 4. The pass gate will open 90 minutes prior to kick off. A photo ID will be required to receive the tickets.

WIFI

Boingo Wireless is the official Internet provider for TDECU Stadium. Boingo's Distributed Antenna System (DAS) network, which will provide fast, reliable cellular coverage and data capacity at TDECU Stadium, will be leveraged by T-Mobile. Through its access contract, T-Mobile will extend TDECU Stadium cellular access to subscribers, as part of its existing mobile data plans. Boingo's DAS networks feature a neutral host design to support multiple carriers, ensuring maximum coverage for Houston fans.