To overcome the notion that my area is O.K., it is the other guy who needs to change, consider the following:
"The failure over the years to account for the impact of errors, rework and false economics on a system or service can be devastating in unknowable ways. The good thing is that something can be done about it."
Richie, Mark L. Quality Management for Educational Technology Services. Washington, DC.: Association for Educational Communications and Technology, 1994.