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to Skype for Business

Address
Your Skype for Business (SFB) sign-in address is always the same, no matter the operating system or device. Your sign-in address is your full Exchange email address (not an alias). An Exchange address ends with Enter your full email address in the Sign-in Address field.

to SFB Using a Computer in the CougarNet Domain
When a person is logged into a computer on CougarNet, upon launch, SFB will use the CougarNet credentials of the person logged into that computer. The sign-in to SFB is automatic.

Sign-in to SFB at Home Using a Computer Not in the CougarNet Domain

  1. In the Sign-in Address field, enter your full email address.
  2. Click Sign-in.
  3. In the UserID field that appears, enter CougarNet
  4. In the Password field, enter your CougarNet password.
  5. Click Sign-in.
to SFB As Another Person
To sign-in to SFB as someone other than the person logged into the computer:

Skype for Business - Windows
  1. In the SFB window, from the File menu, select Change Sign-in Address.
  2. In the Sign-in Address field that appears, enter your full email address.
  3. Click Ok.
  4. In the confirmation dialog box, click Ok.
  5. In the UserID field that appears, enter your CougarNet ID.
  6. In the Password field, enter your CougarNet password.
Skype for Business for Mac

 To Sign-in to SFB:

  1. Type your full Exchange email address (not an alias) in the Sign-in Address field. An Exchange email address has at the end of it. 
  2. Click Advanced Options.
  3. Type your in the User Name field.
  4. Click Save.
  5. Click Continue.
  6. Type your CougarNet password in the Password field.
  7. Click Sign In.
  8. Click Connect.
What to do When a Windows Security Password Request Appears
For one reason or another, a Windows Security dialog box sometimes appears requesting a password. SFB is unable to connect to your Exchange account to access recent call history or voice mail.

If one of the following dialog boxes appears (shown below):
  1. Enter the user name as CougarNet
  2. Supply your password.
  3. Select Save My Password.
  4. Click Ok.

to a CX600 Phone

All CX600 phones require a PIN that must be used to sign-in to the phone. Once signed-in, you never have to sign-out unless you choose to do so. If you forget your PIN or if you were never given a PIN, you can create a new PIN without knowing your current PIN.

To create a Sign-in PIN:

  1. In an internet browser, go to
  2. Click Sign-in and choose a Language.
  3. Click Sign-in button then enter your CougarNet username and password
  4. Following the criteria on the PIN management screen, enter your PIN in the fields provided.

Note: If you forget your PIN, you can reset it using the steps listed above.

To sign-in to a CX600 phone:

  1. On the CX600 Welcome Screen, press No.
  2. Enter your 5 digit extension (not your PIN), press Next.
  3. Enter your PIN, press Sign-in.
  4. Create a 4 digit Unlock PIN. It can be the same as your sign-in PIN.
  5. Press Done and you are now signed-in to your phone.

To sign-out of a CX600 phone:

  1. Press the Menu button.
  2. Select Switch User.
  3. Select Yes.

For Skype for Business (SFB) related questions or problems, send email to