I am transferring to a new department. What is the procedure for obtaining a new phone number?
Answer: Phone numbers are now assigned to people. Similar to the handling of an email address, you keep the same phone number during your time with UH. When you transfer to a new department, there ought to be a phone for you to sign-in to (CX600) or plug-in to (CX300) your computer. Department phone numbers stay with the department. If you are currently signed-in to a phone, sign-out before you move to your new department.
After listening to a voice mail message on my phone, how can I forward that message to a co-worker?
Answer: While the message is playing or when it ends, say “Forward to [first name, last name]”, then hang up or wait for more options.
How do I transfer a call to a voice mailbox?
Answer: In the Conversation window of your soft phone, click the Transfer button and select Another Person or Number. A window appears listing your Contacts. Hover over the Contact to whom you want to transfer the call. Click the down arrow located next to the Call button. Select Voice Mail from the drop-down menu.
How do I transfer a call on my CX300 phone?
Answer: You must use your soft phone (or Lync client) to transfer a call. In the Conversation window, click the Transfer button (shown below). Select the desired Transfer option from the drop-down menu.
How is Lync different from my existing phone service?
Answer: The unified communications system provided by Microsoft Lync utilizes the Internet as the transmission medium via an infrastructure of hardware, software and high-speed fiber optic cabling. The prior system was a voice-only Private Branch Exchange (PBX) telecommunications system that utilized a copper cabling infrastructure.
What are the main differences between each of the available desk phones?
Answer: Please see our comprehensive Lync Phone Matrix for a comparison of Lync phones.
For Lync related questions or problems, send email to LyncSupport@uh.edu.