CX300 FAQ - University of Houston
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CX300 FAQ

I am transferring to a new department. What is the procedure for obtaining a new phone number?

Answer: Phone numbers are now assigned to people. Similar to the handling of an email address, you keep the same phone number during your time with UH. When you transfer to a new department, there ought to be a phone for you to sign-in to (CX600) or plug-in to (CX300) your computer. Department phone numbers stay with the department. If you are currently signed-in to a phone, sign-out before you move to your new department.

After listening to a voice mail message on my phone, how can I forward that message to a co-worker?

Answer: While the message is playing or when it ends, say “Forward to [first name, last name]”, then hang up or wait for more options.

How do I transfer a call to a voice mailbox?

Answer:

While on a Skype for Business call, you can transfer the call directly to another person's voicemail by following the steps below. 

1. Click Transfer.
2. Type the name of the person to whom you'd like to transfer the call.
3. Select the person's name that has the voice mail option.
4. Click Transfer.

How do I transfer a call on my CX300 phone?

Answer: 

For Windows users: You must use your soft phone (or Skype client) to transfer a call. In the Conversation window, hover over the call button and then click the Transfer Call option.

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For Mac users:

Use the Skype for Business (SFB)- How to transfer a call using a Polycom CX300 document for instructions on transferring a call.

How is Skype for Business (SFB) different from my existing phone service?

Answer: The unified communications system provided by Skype for Business (SFB) utilizes the Internet as the transmission medium via an infrastructure of hardware, software and high-speed fiber optic cabling. The prior system was a voice-only Private Branch Exchange (PBX) telecommunications system that utilized a copper cabling infrastructure.

What are the main differences between each of the available desk phones?

Answer:  Please see our comprehensive Phone Matrix for a comparison of phones.

 

For Skype for Business (SFB) related questions or problems, send email to sfbsupport@uh.edu.