Frequently Asked Questions - University of Houston
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Frequently Asked Questions

Who can request SharePoint sites?

Virtually anyone can complete the steps to have a SharePoint site set up.  Other people who might need to be involved include a business owner, who would sign the SLA for the department, and technical support personnel if the area will be using local resources to configure and manage their SharePoint site.

When is scheduled maintenance?  Will I be able to use SharePoint during this time?

Scheduled maintenance is from 12:00 a.m. to 6:00 a.m. Fridays. SharePoint will remain up and running during the majority of this time, but could be intermittently unvailable during these hours as maintenance operations are completed. If downtime is expected, the SharePoint team will notify the community using the SharePoint-Notice listserv.

How can I get added to the Listserv?

Email and you can be added. There are two listservs, one for general information about training, user group meetings, and the like while the other is for downtime notices. You can choose to be added to either or both, just indicate in your email which messages you would like to receive.

If there is specific functionality I need, how do I request it?

Email The SharePoint team will assess your request and, if necessary, contact you to get more details.

If I need customizations done, who do I contact?

Most areas in the University of Houston System have their own personnel who work on the SharePoint sites under them.  If you don't know who your local technical support is, feel free to email (please include a link to the site in which you are working) and the SharePoint team will identify the appropriate people to contact.

Who needs to be involved in site setup?

At the very minimum, a business owner, typically a DBA or CBA. Usually, there will be one or (preferably) two technical support personnel who will be trained to serve as site collection administrators. 

Why am I prompted to log in multiple times?

Everything in SharePoint depends on your credentials, but there are a couple of ways to configure your browsers so that you aren’t prompted for your password as often. 

If you are using Internet Explorer, follow these steps...

  1. Open Internet Explorer
  2. Choose Internet Options
  3. Open the Tools menu (if you don't see Tools, press the Alt key and the menus will pop up)
  4. Go to the Security tab
  5. Click the green check mark labeled Local Intranet
  6. Click the Sites button
  7. Click the Advanced button
  8. Enter (or copy and paste) and click Add
  9. Enter (or copy and paste) and click Add
  10. Click the Close button
  11. Click OK, then click OK again

If you are using Firefox, follow these steps...

  1. In the address bar, type about:config and either hit the Enter key on the keyboard or the Go button next to the address bar.
  2. On some computers the warning below may appear. The title about voiding your warranty is amusing on purpose, but the warning is legitimate. If you follow the instructions in this article you will not have an issue. Click the I'll be careful, I promise button.
  3. Type NTLM in the filter box of the configuration window. Depending on the version of Firefox you are using, you will see 3 or 4 results. Double-click the NETWORK.AUTOMATIC-NTLM-AUTH.TRUSTED-URIS entry to open the Enter string value window.
  4. Enter the portal URL that you wish to access ( and click OK. You can enter multiple addresses separated by commas.
  5. The URL you entered on the configuration page displays in the Value column.
  6. Test the settings by going to your SharePoint site.