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Housing COVID-19 FAQ

Are the University of Houston Residence Halls Open?

Yes, the University of Houston Residence Halls are open. 

The Texas Governor, Harris County Judge, and Mayor of Houston have issued executive orders to extend the stay-at-home order through April 30, 2020, to help reduce community spread of COVID-19. Student Housing & Residential Life continues to remain open and intends to until the end of the Spring semester. However, we are strongly encouraging students who can go home safely to return home until the Stay-at-Home order is lifted.   

What if I have a scheduled Move-out time between March 24-April 2?

Residents who have signed up for a move out day and time may proceed to check-out in order to obtain their necessary supplies and belongings as long as they, or anyone assisting them, do not have a fever, a cough, difficulty breathing, or otherwise feel sick.  If you need to sign up for a move out time, or reschedule your move out appointment, you may do so by logging into your myHousing portal. 

As the stay-at-home order has been extended; Residents who had a scheduled move out time between March 24 and April 30 will receive a prorated refund based on the date they submitted their cancellation request if they move out and formally check out within 10 days of the stay-at-home order being lifted. 

What is the procedure for moving out of the residence halls?

  1. First, login to your myHousing account and follow the link to COVID-19 Information for Campus Housing. From this link you will need to complete a Cancellation Notice for Spring 2020. A link to this notice is available at the COVID-19 Information for Campus Housing link.
  2. Next, you will need to sign-up for a check-out time by logging into your myHousing portal via AccessUH.
    • Students can sign up for a day and time between Friday, May 1, 2020 – Sunday, May 10, 2020 to come and retrieve their belongings.
    • This process allows us to manage the number of students in the hall and practice social distancing.
  3. Remove your belongings from your residence hall room.
    • Bring your own packing, moving, and cleaning supplies.
    • Residents who cancel their housing and move out must remove all items and trash from the room. Due to issues related to safety, staffing, and storing; any items left after check-out will be thrown away.
    • Do NOT park in any disabled parking spaces or block a fire lane. Vehicles in violation will be ticketed and towed for safety.
    • When you have vacated and cleaned the room, report to the front desk of your residence hall to complete a check out envelope.
    • There will be no room inspections upon check-out. However, egregious or intentional damages to the room may be charged to the resident.
    • If you have already moved all of your belongings out and do not need to return to campus, please contact housing at to make arrangements for returning your key (if applicable) and getting officially checked out.

How Do I Sign Up for a Check-out Time?

The number of students able to sign up for each check-out time is limited to twenty-five (25). Students will be allowed to sign up for a check-out time each hour at each residence hall between the hours of 8:00 am to 4:00 pm from Friday, May 1, 2020 – Sunday, May 10, 2020. Please do not come to campus until your assigned time.

What are the expectations for cleanliness when I leave my space? Can I check-out cleaning supplies?

We ask that you remove ALL items, trash, and belongings. Do your best to clean your space with the supplies you have or supplies you bring with you. We will not be checking out cleaning supplies to limit germ transference from people handling the same objects. Due to issues related to safety, staffing, and storing; any items left after check-out will be thrown away.

Do You Have Carts Available to Check-Out?

Yes, we will have carts available to assist with checkout, but you are encouraged to bring your own moving equipment. You will need to wipe down the carts you check out after use.

What are my dining options if I choose to stay on campus?

For information about Dining Services and Meal Plans, visit

Will canceling housing mean my meal plan is automatically canceled as well?

No. To cancel your meal plan, please take the following steps:

  • Use your myUH ID and password to login to AccessUH
  • Select the Meal Plan icon
  • Click on the “Meal Plan” dropdown tab
  • Select the “My Meal Plan” option from the menu
  • Select the “Cancel” button

The refund credit will be added to your student fee bill within thirty (30) days. For questions, please contact UH Auxiliary Services at 832-842-9053, or visit their website at

What information is available about postal services for residents?

Information about postal services and mail forwarding can be found at

What if I moved all of my belongings out of my room and want to mail my key back?

After you have formally notified the housing department that you have moved out and removed all of your items, you can mail your key back to Student Housing & Residential Life following the specifications listed below. Student Housing & Residential Life is not responsible for returned keys that are lost in the mail.

  1. Key must be sent Certified Mail or FedEx and postmarked within 5 business days of your official check-out date. Failure to do so may result in fees being assessed for a lock change.
  2. Key must be placed in a sturdy envelope that cannot be easily damaged by the keys inside. It is recommended to utilize a bubble mailer/envelope.
  3. Key must be mailed to:
    Student Housing & Residential Life
    4377 Cougar Village Drive
    Houston, TX  77204-3018

How are you going to maintain social distancing when so many students are moving out?

  • We will support social distancing by the check-out schedule we have developed.
  • We encourage all students to practice social distancing during this time on-campus.

Will there be emergency housing for students?

We will not be able to provide housing to students who do not have a current Spring 2020 Housing Agreement.

  • Only lock-out keys will be handled through the desk. All other operations will be handled via phone or email.
  • No equipment check-outs will be available.
  • Report maintenance issues via the Fixit site on the myHousing portal.
  • There will not be any residence hall programming.
  • No guests will be permitted.

If I remain in campus housing can I come and go as I want?

  • Harris County has issued a stay-at-home order that starts at 11:59 pm today (April 2, 2020) through April 30, 2020. 
  • Please, no visitors or overnight guests. 

How do I contact my residence hall front desk if I have questions about housing?

For general questions, contact the main Housing Office (M-F, 8am-5pm) at 713-743-6000.

You are also encouraged to call your front desk using the phone numbers below:

  • Bayou Oaks - 713-743-6594
  • Cougar Place - 713-743-6994
  • Cougar Village I - 832-842-6020
  • Cougar Village II - 713-743-6432
  • Moody Towers North - 713-743-6057
  • Moody Towers South - 713-743-6056
  • University Lofts - 832-842-5638

Do residents in Cullen Oaks and Cambridge Oaks have to move out?

Residents of Cullen Oaks and Cambridge Oaks should contact their leasing office for information about moving out:

Cullen Oaks

Cambridge Oaks 

Will university staff be on campus to help support students in emergency housing?

There will be staff on-call to support students and respond to emergencies.

What about damages and refunds?


Once you check out, staff will assess your space for damages. All damages will be billed to your university account.


Students who cancel and check out will be provided a refund to their university account. All refunds will be processed within 30 days of check out.

Will my financial aid change?

If you have federal financial aid and withdraw from classes prior to March 28, there could be consequences to your current financial aid package. For financial aid recipients who check out from housing and withdraw from all classes, refunds may take slightly longer as the University must comply with federal regulations to calculate your remaining financial aid eligibility.

Please contact the Student Business Services to determine if your financial aid will be affected:

What if I have a UH parking permit?

Refund credits will be issued to all students who have a current valid UH parking permit to cover the period from March 16-May 31, 2020, during which classes are not being held on campus. This will be an automatic credit. Students DO NOT need to return their permit. For more information, visit

If I have an outstanding conduct case, will I still have to meet with a conduct office? What happens with my sanctions?

Please contact Dr. Douglas Bell, Associate Director at with questions related to conduct.

How frequently are common areas cleaned?

Our staff is cleaning and disinfecting daily. All high touch areas, such as door handles, faucet handles, flush handles, elevator buttons, and drinking fountains are disinfected a minimum of two times daily.

I am receiving an error message on the MyHousing Portal. What should I do?

If you are receiving an error message when clicking the myHousing portal that states "I don't have permission to view this page", please use another browser. We are currently working to resolve this issue. 

What is housing planning for the summer and fall?

Student Housing & Residential Life is currently open and plans to remain open for both the summer and fall terms. If you’ve not applied for summer or fall and wish to please log into your myHousing portal and follow the links to apply.  It is important to know that Student Housing & Residential Life has extended the deadline to cancel without penalty to May 1, 2020 for both Summer and Fall housing agreements.

For the most up to date information regard the University of Houston and COVID-19 (Coronavirus) please visit