A brand new team has been developed that is revolutionizing Facilities/Construction Management’s responses to service requests and it is time to officially introduce them to the campus community.

Once a customer submits their service request through one of the 4 Ways to FIXIT (phone call, email, text, or Access UH<FIXIT icon), our Customer Service Liaisons will respond to those submitted service requests by arriving at the customer's door, in-person within 24 business hours. The Zone Managers help to further understand and coordinate with the Building Coordinators on any work orders that need special attention.

The FIXIT Frontline team members who arrive @ the door in 24 can be easily identified around campus with their FIXIT Frontline shirts and the wrapped FIXIT Frontline Carts. They have been trained to triage the situation and communicate to the appropriate F/CM crews what has been observed, reviewed, and discussed. They are ready to communicate the needs of the customer.

After the FIXIT Frontline team members assess the situation, our well-trained and knowledgeable technicians work hard to complete the work order using the resources available and prioritize based on life and health safety standards.

Senior AVC/AVP David Oliver visualized this type of customer service response years ago and appreciates the help of Executive Director Magda Alanis and Assistant Director Dwight Bradley to make it a reality. “We are doing our best to help build the future of UH while continuing to maintain excellence within our facilities,” stated Oliver.