Self-Service Training Materials

Service Requests and Work Orders

• Submitting a Service Request
• Approving a Services Request (for Certifying Signatories)
• Generating a Work Order Report (for Certifying Signatories)

Online Key Requests

• Submitting Key Requests
• Approving Key Requests (for Space Approvers and Certifying Signatories)

Training Material

• Service Requests (Training for Call Center)
  
  • Creating and Updating Service Requests
    
• Work Orders (Training for Crews)
  
  • Navigating, Searching, Updating, and Managing Work Orders
  • Mobile App Training Guide
• Inventory Management (Training for PDME/STORES)
  
  • Parts Management
  • Issuing Parts to Work Orders
• Purchasing (Training for PO Managers)
  • Overview of Purchase Orders
  • Inputting P-Card Transactions
• Desk Reference (Summary of the above) 
  • Desk Reference 
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